Top Remote Customer Success & Experience Jobs in Jacksonville, FL

The Implementation Manager oversees the implementation of a platform for school districts, ensuring alignment with goals, managing projects, and building relationships with stakeholders to ensure effective adoption.

Lead and coach a team of Onboarding Specialists to deliver exceptional onboarding for service professionals. Manage schedules, performance metrics, escalations, timecards, bonuses, and reporting. Drive onboarding KPIs (completion, time-to-value, CSAT, retention) and document one-on-ones and coaching to develop a high-performing team.

Lead strategy and execution for Technical Account Management (TAM) operations across Services and Customer Success. Own systems, automation, planning, forecasting, quality, and insights; design and operate AI-driven workflows and agentic automation; drive capacity planning, renewals forecasting, and service quality; influence cross-functional stakeholders and scale operational capabilities to improve retention, revenue, and CX outcomes.

Serve as the primary day-to-day client contact for benefits administration clients, manage client communications, training, documentation, and annual enrollment activities. Coordinate internal teams, drive service quality improvements, support sales activities, and provide consultative guidance on product updates and system functionality to ensure client satisfaction.

Manage technical onboarding and migrations for brand partners on the LTK platform and affiliate networks. Troubleshoot semi-technical issues, verify financial transactions, educate stakeholders, monitor program settings, create documentation, and collaborate cross-functionally to improve processes and client satisfaction.

Lead and build a Customer Success organization focused on retention, GRR/NRR, renewals, expansion, and customer health. Recruit and coach CSMs, implement health scoring, playbooks, KPIs, and forecasting, partner with Sales/Product/Engineering/Support, and use AI and automation to scale processes and drive long-term customer value.

Own the long-term success of a portfolio of high-value hospitality SaaS customers by driving adoption, retention, renewals, and expansion. Monitor customer health, conduct business reviews and success planning, and mitigate churn. Partner cross-functionally with Sales, Product, Engineering, Support, and Implementation while using CRM, customer success tools, AI, and analytics to deliver measurable business value.

Lead and build the Customer Success function for enterprise value-based care customers. Drive customer satisfaction, retention, expansion, and usage growth by defining processes, KPIs, and cross-functional initiatives; manage enterprise relationships, identify upsell opportunities, and own revenue growth while cultivating customer advocates.

Manage a portfolio of customer onboarding projects for Qualio, design and execute onboarding plans, communicate with customers and internal teams, educate customers on product best practices, track risks/issues, and ensure smooth handoffs to Sales and CSMs.

Lead strategic and tactical client relationship management across multi-million dollar healthcare engagements. Serve as primary client partner, coordinating internal teams to deliver user-centric design and web solutions, manage financials, quality, and team motivation, and set client expectations to drive measurable results.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.