Top Remote Operations & Support Jobs in Jacksonville, FL

Provide phone, live chat, and email support to UpCodes users; troubleshoot platform issues, manage subscription and account questions, report bugs, and share customer feedback with Product, Content, Engineering, and building-code teams. Improve internal support processes and expand the external knowledge base while helping users effectively navigate the platform.

Leads the global People Operations strategy, shared services team, tiered service model, and AI-enabled automation roadmap. Establishes service standards, governance, compliance controls, metrics, vendor management, and change-management practices across regions. Partners with HR Technology, IT, Legal, Finance, and People leadership to scale systems and processes while ensuring privacy, security, auditability, human oversight, and strong employee experience.

This is a talent community registration rather than an active job opening. Candidates can share their experience and desired roles with Convo Communications for consideration for potential future opportunities. The company focuses on accessible communication services and technology and may contact applicants when suitable positions become available.

Analyzes and documents end-to-end business processes and operating models for acquisitions and change initiatives. Leads impact analysis, UAT alignment, process improvement, KPI development, stakeholder workshops, and business requirements documentation. Maintains process repositories and standardized operating model templates while supporting business transformation and coaching junior analysts.

Leads a frontline team by managing queues, staffing coverage, productivity, quality, and daily performance. Provides real-time coaching, handles initial client and call escalations, identifies workflow blockers and trends, and communicates product feedback to operations, customer success, and development teams.

Provides technical product and application support for vinyl films, adhesives, laminates, tapes, and related materials. Recommends products, troubleshoots application issues, performs hands-on testing, supports complaints and RMAs, documents findings, and collaborates with Quality, R&D, Product Management, Production, and Sales. Creates technical training and resources, supports demonstrations and trials, and participates in continuous improvement. The role operates in office and manufacturing environments with occasional customer-related travel.

Supports global revenue operations through territory and quota planning, KPI reporting, performance analysis, dashboard development, AI-enabled workflow improvements, deal desk execution, CRM governance, and commercial process optimization. Partners with Sales, Marketing, Customer Success, Enablement, and Finance to improve productivity, data quality, and operational effectiveness.

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Supports Medical Review Officers by obtaining documentation, reviewing and processing drug-testing records, entering and verifying data, and reporting results accurately and promptly. The role handles inbound and outbound customer communications, resolves discrepancies, follows established procedures, protects sensitive information, and maintains compliance with 49 CFR Part 40 and company standards.

Expression-of-interest opportunity for professionals interested in joining Planet Innovation across manufacturing, quality, commercial, and shared services teams. Potential areas include assembly, product and production engineering, procurement, quality, business development, consulting, finance, human resources, IT, facilities, and administration. Responsibilities vary based on the specific role and seniority. The company emphasizes teamwork, innovation, commercial success, and developing products that improve people’s lives.