Top Remote Operations & Support Jobs in Jacksonville, FL

Lead a team of support specialists to deliver world-class customer service for a SaaS platform. Own hiring, training, mentoring, performance management, and process implementation. Manage multi-channel contact queues (cases, phone, chat), set team and individual goals, collaborate with Product and Engineering to prioritize issues, and foster a positive, customer-centric work environment.

Own data quality and sales input integrity for Revenue Operations. Collaborate with sales and leadership to verify inputs, troubleshoot errors, analyze inaccuracies and trends, improve processes, and manage sales tools to boost user adoption.

Hands-on senior IT systems administrator responsible for administering Google Workspace and Microsoft 365 environments, endpoint and MDM support across ChromeOS/Windows/macOS, SaaS administration, help desk support, and executing compliance controls (CMMC/NIST800-171/ISO27001/SOC2). Uses AI tools to automate IT workflows, supports engineering teams' toolchains, and assists in audit readiness and evidence collection.

Part-time internship supporting CRM architecture, data integrity, process documentation, operational audits, and KPI dashboarding. Build SOPs, centralize lead/project data, identify workflow bottlenecks, and deliver reporting to leadership to scale and improve operational processes.

Manage and coordinate processing, drafting, execution, and modification of public and private funding agreements. Monitor workflows, ensure quality assurance, compliance with federal requirements, and maintain pipelines and reporting. Support cross-departmental coordination, process improvements, and training under the guidance of the Senior Manager, Agreements.

Lead and manage the virtual high school: ensure program compliance with state standards, supervise teachers and staff, coordinate student services and discipline, implement academic improvement plans, support online instructional delivery, and maintain stakeholder communication while meeting legal and special education requirements.

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Manage supplier onboarding from engagement to activation, serve as primary supplier contact, ensure content quality and technical integration, track KPIs, troubleshoot onboarding issues, and recommend process improvements.

Provide day-to-day support and administration for Acumatica and integrated systems, manage WMS floor operations, build reports and Generic Inquiries, troubleshoot integrations and hardware, escalate to vendors, produce documentation, and train staff to improve processes and automation.