Top Remote Operations & Support Jobs in Jacksonville, FL

Provide back-to-back phone support for DISH TV customers, handling billing, programming, technical troubleshooting, product promotion, and service questions. Representatives resolve customer issues for English- and Spanish-speaking consumers while remaining engaged throughout scheduled shifts. The full-time remote role includes paid training, company-provided equipment, and benefits. Employees must maintain a dedicated workspace, reliable wired internet, and availability for evening, weekend, or holiday shifts.

Own Salesforce architecture and GTM systems for Marketing, Sales, and Customer Success. Design scalable solutions, govern multi-instance Salesforce, support quote-to-cash and AI-driven GTM builds, build automation (Flows, Apex, LWC), integrate Salesforce tools, lead stakeholder alignment, and manage end-to-end implementations from discovery through rollout and adoption.

Leads Apryse’s global software license assurance program, managing the team, audit methodology, customer coverage, systems, reporting, and performance accountability. Oversees validation of software usage against contractual entitlements, coordinates findings and commercial resolutions, and partners with Sales, Customer Success, Finance, Legal, Product, and technical teams. Builds scalable, data-driven audit operations across product lines and acquired products, using Salesforce and related systems to manage workflows, usage data, reporting, and compliance outcomes.

Own Salesforce architecture and the broader revenue technology stack. Lead cross-functional initiatives involving lead routing, quote-to-cash, data hygiene, integrations, automation, and AI-driven GTM improvements. Design scalable processes, configure and deploy systems, optimize integrations with Outreach, Gong, and HubSpot, and serve as a technical partner to Revenue, Marketing, Finance, and Data teams.

Provides high-level executive administrative support to Dropbox’s Chief Business Officer, managing complex calendars, domestic and international travel, meeting preparation, communications, events, expenses, and follow-through. Partners closely with the Chief of Staff and executive offices to prioritize work, surface risks, coordinate leadership activities, and improve operating systems. Requires exceptional judgment, organization, communication, adaptability, and accuracy in a fast-changing environment.

Leads Navan’s pre-sales scoping operation for enterprise deals, aligning service tiers, pricing, operational capabilities, and AI-assisted support offerings. Partners with Sales, Product, Pricing, Marketing, and Global Operations to simplify service packages, enforce scoping guardrails, mitigate operational risks, and protect margins. Leads the GOS Sales Squad during late-stage sales cycles, develops commercial collateral, supports executive customer discussions, and governs metrics related to deal quality, compliance, and pipeline velocity.

Chief of Staff responsible for building and leading internal operations, improving company systems and processes, representing leadership, driving cross-functional initiatives, managing a small operations team, strengthening employee experience, and improving internal communications. The role requires strong judgment, discretion, initiative, organizational ability, communication skills, and experience operating effectively in a demanding, growing organization.

Supports and improves revenue operations systems and workflows, including quote-to-cash, CPQ, billing, subscriptions, Salesforce automation, data governance, forecasting, routing, quotas, and commissions. Partners with Finance, GTM Engineering, Sales, Customer Success, and Renewals to troubleshoot issues, reconcile data, automate repetitive processes, and improve commercial systems. The role also helps implement scalable processes and AI-enabled operational solutions.

Administers global sales commissions and incentive payments, maintaining compensation data across Xactly Incent, Salesforce Spiff, and Salesforce. Performs calculations, audits, reconciliations, and discrepancy investigations; supports employee lifecycle changes, payroll deadlines, quota administration, financial close, and compensation reporting. Partners with Revenue Operations, Finance, People Operations, Payroll, sales employees, and leaders while maintaining confidential records, audit trails, and process controls.

Provides high-volume technical support through phone, ticketing, and chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents in ServiceNow; handles escalations; and communicates solutions to nontechnical users. Guides junior analysts, supports knowledge management and training, analyzes trends, recommends process improvements, and contributes to IT service efficiency and compliance.