Sr. Business Process Analyst

The Sr. Business Process Analyst leads the design, assessment and continuous improvement of end-to-end business processes and operating models across Riverstone International’s operations.
 
This is a business facing role focused on understanding how processes flow end to end across entities and functions, identifying operational inefficiencies and designing practical future state processes. The role partners with business leaders and operational subject matter experts to define current and future state processes, the target operating models (TOM), clarify roles and accountabilities and translate improvement opportunities into implementable change. 

Job requirements
•  Bachelor’s degree in business administration, Management Information Systems, Finance, Economics, or a related field (preferred).
•  Minimum of 5 years’ experience within the insurance or financial services industry in business process work, operating model design, operational excellence or business led change.
•  Strong understanding of insurance business operations, systems, and processes.
•  Proficiency in business analysis tools and techniques (e.g., BPMN, Microsoft Visio).
•  Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, PowerPoint) to extract, interpret, and present insights.
•  Proven experience analyzing and redesigning end to end, cross functional business processes and requirements.
•  Demonstrated ability to apply root cause analysis techniques to identify and resolve process issues.
•  Experience facilitating process discovery, future state design and operating model workshops with stakeholders.
•  Strong stakeholder management skills with the ability to influence and engage effectively at all organizational levels.
•  Excellent verbal and written communication skills with the ability to convey complex concepts to technical and non-technical audiences.
•  Ability to act as a liaison between business and technical teams, translating business needs into actionable technical requirements.
•  Strong analytical skills with the ability to identify trends, generate insights, and develop data-driven recommendations.
•  Team-oriented mindset with the ability to foster collaboration and build consensus across diverse groups.
•  Highly organized, with excellent time management and project coordination skills.
•  Flexible, adaptable, and able to work effectively under pressure in a dynamic environment.
•  Proven track record of executing and consistently delivering on commitments and objectives.
•  Legally authorized to work in the United States.
•  Must be available to work on-site in the Beverly, MA office at least three days per week.
Job responsibilities
•  Lead the assessment and design of the current state and TOM for new acquisitions and business change initiatives.
•  Conduct impact analysis and ensure UAT activities align with the agreed TOM, supporting project and IT teams in issue resolution.
•  Monitor and continuously improve the TOM to ensure it remains effective and aligned with business needs.
•  Develop and maintain standardized TOM templates to assess and manage variances from the operating model.
•  Analyze, design and document end-to-end business processes across RiverStone International’s operational entities.
•  Lead workshops with business stakeholders to identify process pain points, operating model gaps and improvement opportunities. 
•  Support the creation and maintenance of an end-to-end view of the Group operating model and key value streams.
•  Define and track performance metrics and KPIs to measure process effectiveness and improvement outcomes.
•  Maintain a central repository of process documentation to support transparency and business transformation.
•  Drive continuous improvement of business analysis practices, tools, and methodologies.
•  Provide coaching and guidance to junior team members and promote adherence to best practices.
Benefits
We believe in taking care of our team and helping our employees thrive both professionally and personally. Our benefits include:
•  Health & Wellness – Comprehensive medical, dental, and vision insurance plans
•  Paid Time Off – Generous vacation, sick leave, and paid holiday
•  Retirement Plans – 401(k) with company match to help you plan for your future
•  Life Insurance – Company-paid basic life insurance, with options to purchase additional coverage
•  Work-Life Balance – Flexible work hours and hybrid work opportunities
•  Employee Discounts – On products, services, or partner offerings
•  Employee Assistance Program (EAP) – Free, confidential support for mental health, legal, and financial counseling
•  Parental Leave – Paid maternity and paternity leave
RiverStone International is an established global non-life run-off insurance business specialist with more than 25 years of experience. Operating in the UK company and Lloyd’s of London markets, Bermuda, U.S., and Europe, RiverStone International has transacted a wide variety of deals – from insurance and reinsurance portfolio transfers to company purchases, acquiring over $17.3 billion of gross liabilities since 2010 and with around $6.9 billion of liabilities currently under management.