Top Remote Operations & Support Jobs in Jacksonville, FL

Manage complete domestic and international travel arrangements for VIP corporate clients, including air, hotel, car, rail, tours, and ground transportation. Maintain ownership of bookings through departure, apply airline rules and fare structures, handle ticketing and exchanges, resolve travel issues, and provide high-touch customer service. Support account procedures, assist other agents, maintain Sabre proficiency, and contribute to operational efficiency.

Provides consultative corporate and government travel services, including accurate domestic and international air, car, and hotel reservations. Uses Travelport+/Galileo GDS to secure competitive rates while following corporate policies and federal requirements such as the Fly America Act. Manages inbound requests, multiple accounts, customer service quality, productivity goals, and complex travel situations.

Arrange domestic and international air and hotel travel for high-profile entertainment clients in a fast-paced environment. Manage reservations, exchanges, refunds, travel documents, seat assignments, upgrades, and client preferences. Respond urgently to inquiries, resolve travel issues, review bookings for accuracy, and apply airline rules, tariffs, and fare requirements. Provide exceptional service to film, television, and music industry travelers, including potential after-hours on-call support.

Lead JerseySTEM’s technology department as a volunteer CIO, overseeing 6–8 technical leads, technology strategy, operational platforms, cybersecurity, data protection, governance, service levels, documentation, and succession planning. The role emphasizes people leadership, stakeholder advocacy, collaboration, and operational management rather than hands-on technical work. Commitment is approximately 8–10 hours weekly for at least 12 months, with a refundable deposit required unless exempt.

Manage and configure Salesforce NPSP for a growing nonprofit. Responsibilities include building reports, dashboards, and workflows; administering users, data, security, and integrations; resolving technical and data-quality issues; maintaining databases; supporting upgrades; and training end users. This unpaid volunteer role requires approximately six flexible hours weekly for a minimum six-month commitment and attendance at Friday virtual meetings.

Provides onboarding and customer service support to middle schools partnering with JerseySTEM. Responsibilities include communicating with school liaisons, coordinating program setup, assisting with memorandums of understanding, parent flyers, and student rosters, and collaborating with team members before and after onboarding. The role requires approximately 3–6 hours weekly for at least six months and attendance at a weekly virtual meeting. This is an unpaid, pro-bono volunteer position.

Command high-severity production incidents from declaration through mitigation, coordinating technical responders, severity decisions, escalations, stakeholder communications, regional handoffs, and post-incident follow-up. Maintain accurate incident timelines, ensure retrospectives and accountable action items, and improve response processes through automation. The role requires participation in a global 24x7 incident commander roster and familiarity with fintech and regulated API-driven platforms.

Provides first-line remote IT support to end users through phone, email, and ticketing systems. Troubleshoots hardware, software, operating system, network, Office 365, and cloud-platform issues; manages support tickets; configures equipment; performs basic Active Directory functions; documents resolutions; escalates complex issues; and contributes to knowledge-base materials while following IT security and compliance procedures.

Provides remote enterprise IT service desk support for GSA users, resolving and documenting tickets involving Windows, email, directories, applications, hardware, smartphones, passwords, printing, and network connectivity. Coordinates escalations and fixes with other teams, maintains audit trails and performance records, supports VIP and executive users, and helps lead enterprise issue resolution. The role requires strong customer service, technical troubleshooting, clear communication, and willingness to work varied shifts.

Manage and optimize ERP environments and multi-module integrations, evaluate and apply software releases, perform advanced SQL/database troubleshooting, identify system improvements, and serve as Salesforce Data Cloud admin handling data integration, modeling, quality, governance, and deployments while training and supporting users.

Support the expansion of Pergolux showrooms across Germany by evaluating locations, researching markets and competitors, building business cases and financial models, progressing opportunities, coordinating stakeholders, and creating scorecards, dashboards, workflows, and automation tools. Capture lessons from early showroom results and customer feedback to improve future expansion decisions.

Investigates automobile accident claims, confirms loss facts, determines coverage, liability, damages, fraud and subrogation potential, and negotiates settlements within authority. Provides customer-focused claims service while applying insurance policy knowledge, medical terminology, and independent judgment across multiple states.

Investigates complex automobile accident claims, confirming coverage, liability, damages, subrogation, and fraud potential. Adjusts and negotiates claims within assigned authority, evaluates injury claims, identifies vehicle damage, applies insurance policy knowledge, and provides customer service. The role also mentors junior employees and supports PIP claims across multiple states.

Provides first-line technical support for AP Classroom users, triaging Salesforce cases from students, teachers, and administrators. Investigates user issues, communicates resolutions, manages case statuses, and escalates bugs or enhancement requests through Jira and Slack. Maintains current platform knowledge, tags cases accurately, follows up on resolutions, and collaborates with product, development, and curriculum teams.

Handle strictly inbound donor calls for nonprofit fundraising campaigns. Follow scripts and procedures, accurately record donations and pledges, confirm transaction details, navigate computer systems while speaking with callers, and maintain professionalism and confidentiality. This is a flexible, remote 1099 independent-contractor opportunity.