Top Remote Operations & Support Jobs in Jacksonville, FL

Provides frontline IT and clinical application support through phone, email, tickets, and screen sharing. Troubleshoots hardware, software, network, and configuration issues; documents requests; performs root cause analysis; prioritizes work against service desk KPIs; and identifies process improvements. The role requires customer-focused communication, EHR experience, collaboration with clinicians and management, and proficiency with Microsoft productivity and collaboration tools. Work may be remote, hybrid, or onsite.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

The Manager of Transaction Management oversees all real estate transactions, leading a team while managing personal deals, ensuring accuracy and timeliness from contract to closing.

Handle complex commercial healthcare liability claims across primary and excess casualty portfolios. Responsibilities include investigating coverage, liability, and damages; setting reserves; managing vendors and TPAs; negotiating mediations and settlements; controlling expenses; maintaining reports; collaborating with underwriting; and communicating with insureds, brokers, and other customers. Occasional domestic travel may be required for mediations and trials.

Provide remote customer support for top-tier brands: troubleshoot issues, manage transactions and cases, respond empathetically and accurately, prioritize tasks in a fast-paced environment, and protect customer data.

Lead and optimize HubSpot-based CRM systems for outsourced sales operations. Audit, deploy, and integrate CRMs with dialers, schedulers, and reporting tools; enforce data integrity and governance; produce SOPs and documentation; support onboarding, reporting alignment, and ongoing CRM improvements to scale sales performance.

Leads the creation and implementation of an enterprise Quality Management System for title insurance operations. Responsibilities include developing quality metrics and composite scores, quantifying poor-quality costs, driving process improvements, establishing governance and executive reporting, building a maturity roadmap, automating data collection with technology teams, and securing cross-functional leadership alignment.

Own and scale Boulevard’s go-to-market automation engine across Salesforce, Clay, LeanData, Gong, Outreach, and related systems. Build AI-driven enrichment, personalization, routing, lifecycle, call-insight, monitoring, and error-handling workflows. Partner with Sales Ops, Marketing Ops, Revenue Enablement, and Analytics to improve seller productivity, data quality, reporting, coaching, and pipeline generation. Document processes and identify automation opportunities that reduce manual work and support scalable revenue growth.

Support and maintain enterprise physical and virtual infrastructure on cloud and on-prem platforms. Deploy, automate, monitor, and troubleshoot servers, storage, networking, and applications. Provide 24x7 production support, performance monitoring, firmware/software maintenance, document resolutions, participate in testing new technologies, and liaise with vendors and development teams to integrate operational requirements into the SDLC.

Monitors donor replies, moderates content, triages and resolves support tickets, routes escalations, documents recurring issues, and maintains partner avatar videos. Collaborates with operations, customer success, and technical teams to support donor-impacting workflows. Requires strong written communication, sound judgment, attention to detail, organizational skills, comfort with multiple systems, and availability for nonstandard EST shifts and occasional Saturdays.