Top Remote Operations & Support Jobs in Jacksonville, FL

Provides administrative and program-office support for Navy PEO Ships leadership. Responsibilities include calendar and travel coordination, correspondence and naval message drafting, meeting support, action-item tracking, document and briefing-package management, policy updates, records archiving, spreadsheet development, and coordination of IT requests, software updates, equipment upgrades, and network issues. Requires five years of administrative or operations support experience, DTS familiarity, Secret clearance, and U.S. citizenship.

Lead public sector revenue operations across federal, state, and local government markets. Develop go-to-market and field operations strategies, optimize pipeline management, planning, territories, quotas, compensation, pricing, and contract vehicles, and ensure compliance with public sector requirements. Analyze sales performance, maintain KPI dashboards, partner with sales and cross-functional teams, and drive initiatives that improve revenue efficiency, scalability, and operational effectiveness.

Owns internal IT operations for a fully remote telehealth company, including SaaS administration, identity and access management, device lifecycle and MDM, employee technical support, asset management, onboarding and offboarding, documentation, infrastructure operations, and security compliance controls. Leads foundational initiatives such as migrating OneDrive to Google Drive, deploying MDM, centralizing SaaS inventory, standardizing IT processes, and supporting Zendesk administration and integrations.

Administer internal and customer-facing systems across Windows, Linux, identity, endpoints, networking, Microsoft 365, virtual desktops, and remote access. Manage tickets, SLAs, onboarding, access reviews, patching, backups, incident communications, and Tier 1 on-call support. Maintain Azure Virtual Desktop, Entra ID, Active Directory, Linux servers, and collaboration tools while supporting SOC 2 and HIPAA audit requirements. Create Bash and PowerShell automation, documentation, and self-service resources.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Partner with the CEO and senior leaders to shape enterprise priorities, structure complex decisions, drive strategy execution, establish KPIs, resolve cross-functional trade-offs, and lead high-impact initiatives. Serve as a trusted advisor and operator who extends the CEO’s impact, creates organizational alignment, and improves workflows through AI and emerging tools.

Administer, develop, and maintain IT systems supporting VA program data. Design data governance standards, automate workflows with Power Automate and PowerApps, provide technical troubleshooting, and produce documentation, reports, dashboards, and briefing materials. Collaborate with federal stakeholders to improve data quality, system performance, and information dissemination across healthcare-related programs.

Supports personnel security clearance processing for federal contract employees. Guides new and current employees through security requirements, reviews and submits clearance documentation, tracks multi-stage progress, coordinates training, reports status, and supports offboarding by collecting PIV badges or CACs. Requires strong organization, communication, attention to detail, and the ability to obtain and maintain a public trust clearance while working remotely.

Develops and maintains SOPs, process maps, templates, guides, and other controlled operational documentation for a federal recognition program. Translates statutes, policies, and subject-matter expertise into clear guidance; manages repositories, metadata, version control, review cycles, and publication workflows; edits reports and audit materials; facilitates stakeholder content sessions; and performs quality, accessibility, and usability checks.

Coordinates student advising operations, including advising data management, academic progress tracking, course scheduling, enrollment processes, reporting, system audits, and data accuracy. Collaborates with academic departments and student support teams to resolve discrepancies, maintain schedules, support enrollment activities, and help students remain on track toward graduation.

Configures, supports, and troubleshoots business applications for end users. Serves as the primary IT contact for assigned business areas, resolves escalated issues, recommends system improvements, documents incidents and procedures, supports IT projects, and mentors less experienced administrators. Requires experience with application administration, business systems analysis, SQL, process flowcharting, offshore development and QA teams, and technical documentation.

Arrange accurate and cost-effective domestic and international travel for corporate clients using group blocks, contracts, preferred suppliers, Amadeus, and Apollo. Support client accounts, enforce travel policies, provide traveler assistance, resolve first-level customer service and technical issues, monitor flights, complete air analysis, and maintain productivity, accuracy, and service standards. The role is fully remote with a Monday–Friday Pacific-time schedule.