Top Remote Operations & Support Jobs in Jacksonville, FL

Lead adoption and proficiency of Sales and CS tools by designing onboarding, training, upskilling, proficiency assessments, and utilization benchmarks. Partner with RevOps, IT, and Enablement to evaluate vendors, inform RFPs, connect usage data to revenue outcomes, and scale AI-assisted workflows to improve adoption and business impact.

The Principal Business Operations Manager will lead strategic initiatives, optimize processes, drive alignment, manage projects, and mentor team members to enhance operational efficiency at Instructure.

The Revenue Operations Associate will optimize revenue processes, enhance sales productivity, manage CRM systems, and develop KPI dashboards while collaborating across departments.

The Strategic Engagement Manager at Elation Health leads complex enterprise customer implementations, building relationships with C-suite executives and enhancing the adoption of SaaS solutions.

The GTM Operations Manager will enhance revenue operations by supporting pipeline management, forecasting, performance analysis, and system operations for a scalable revenue engine.

Lead and optimize debit card operations including fraud management, vendor and bank relationships, card supply chain, dispute resolution, tooling administration, and data-driven fraud prevention. Collaborate cross-functionally to implement efficiencies, reduce support tickets, and maintain compliance with payment regulations.

Own day-to-day user interactions across phone, chat, email and social to resolve patient and provider issues, monitor adherence, escalate technical problems, collect user feedback and testimonials, drive improvements, and ensure compliance with SOPs for complaints.

Lead and develop a multi-product SaaS support organization for ERP/CRM solutions. Manage support leads, SLAs, escalations, and process improvements; provide hands-on ERP/accounting troubleshooting; collaborate with Product, Development, Customer Success, and Professional Services; improve metrics, documentation, and customer satisfaction.

Implement, configure, and support client networking and systems for an MSP environment. Provide level-2 technical support, troubleshoot hardware/software (Mac and Windows), manage backups, EDR remediation, RMM tasks, and update client documentation. Participate in projects, maintain certifications, meet KPIs (MTTR, CSAT, utilization, SLA), and perform occasional onsite work and after-hours support.

The Global Learning Operations & Transformation Manager will lead the transformation of operational efficiencies and AI-enabled workflows across Learning & Enablement, establishing a Global Center of Excellence to drive improvements in scalability and visibility of operational processes.