Top Remote Operations & Support Jobs in Jacksonville, FL

Provide empathetic customer support through email, chat, and outbound calls using Genesys Cloud. Resolve customer inquiries, complaints, and technical issues; identify customer needs; collaborate with internal teams; and create feedback loops to improve customer experiences and satisfaction.

Manages customer order fulfillment, product setup, payment disputes, contracts, revenue reconciliation, and data quality processes. Uses Zendesk, Xero, Mode, spreadsheets, and internal tools to process requests and resolve discrepancies. Coordinates with customers, legal, invoicing, sales, and other teams while maintaining process documentation, training materials, communication macros, and self-service resources.

Leads the Revenue Operations operating model, including annual planning, forecasting, performance management, analytics, process governance, and revenue systems. Partners with sales, finance, and executive leaders to improve forecast accuracy, pipeline quality, productivity, and growth execution. Oversees revenue technology, transformation initiatives, governance, and change management while building and developing a high-performing global RevOps organization.

Drive go-to-market reporting, business intelligence, forecasting, dashboard development, and ad hoc analysis. The role standardizes forecasting processes, maintains analytical documentation, automates reporting and data pipelines using AI-assisted tools, and delivers actionable insights to Sales, Marketing, Engineering, Finance, and executive stakeholders.

Provides entry-level technical customer support for Deluxe software, managing incoming tickets, documenting interactions, meeting service-level metrics, troubleshooting issues, and resolving client cases. The role requires help desk, scripting, PC troubleshooting, Microsoft Office, and document creation experience, with preferred knowledge of Image RPS, networking, Windows and server operating systems, antivirus tools, and financial services.

Manages the end-to-end sales play operating model, including intake, scheduling, launch readiness, account coordination, KPI reporting, performance analysis, retrospectives, and executive recommendations. Partners cross-functionally with Sales, Analytics, Marketing, SDR, and Presales teams to coordinate campaigns, enablement, and execution. Maintains the sales play calendar, prevents account overlap, and improves operating processes through structured evaluation and continuous refinement.

Leads the internal IT organization’s AI-first transformation, including enterprise systems strategy, AI platform deployment, governance, uptime, security coordination, budgeting, and portfolio prioritization. Represents IT on the AI Innovation Board, drives organization-wide AI adoption, establishes CJIS-compliant governance, manages cross-functional enablement, and reports on platform and operational metrics.

Provides remote executive and personal administrative support, including calendar and meeting management, travel coordination, expense reporting, confidential information handling, correspondence, event planning, record keeping, bill payment, and project follow-up. The role requires proactive organization, sound judgment, excellent communication, and the ability to manage competing priorities independently while supporting senior leaders and operational initiatives.

Provides remote administrative support to an Executive Assistant by managing records, data entry, filing, communications, scheduling, travel arrangements, contact lists, spreadsheets, presentations, and other office tasks. The role requires strong organization, attention to detail, confidentiality, communication, multitasking, and independent work. Candidates need administrative or virtual assistant experience, Microsoft Office proficiency, reliable high-speed wired internet, and accurate typing skills.

Provides administrative and clerical support to leadership, including scheduling, email and phone correspondence, presentations, travel arrangements, social media content, and confidential information handling. Requires strong organization, communication, multitasking, time management, attention to detail, Microsoft Office proficiency, accurate typing, and reliable internet access. Prior administrative experience is advantageous but not required.

Supports and improves internal IT systems, resolves escalated support tickets, administers SaaS and endpoint-management tools, manages user access, and strengthens security practices. The role also maintains documentation, supports compliance audits, trains help desk staff, and identifies opportunities to automate provisioning, deprovisioning, and other repetitive workflows. This remote role requires ownership of systems projects and up to 15 travel days annually.

Manages customer service call center operations, including staffing, scheduling, workflow, performance monitoring, reporting, process improvement, training, coaching, and team development. Leads initiatives to improve operational efficiency, patient acquisition and retention, and departmental performance. Ensures compliance with Medicare, Medicaid, HIPAA, insurance requirements, company policies, and performance standards while maintaining customer-focused service.