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Serve as Yardi subject-matter expert: administer and support Yardi platforms, create SQL queries and custom reports, troubleshoot issues, manage users/permissions under SOX controls, coordinate upgrades/patches, provide end-user support and training, and collaborate with vendors and stakeholders to deliver ERP solutions.

Own customer support tickets from intake through closure for the Sapio lab informatics platform. Triage issues, assign severity, meet SLAs, reproduce problems, review logs and diagnostics, investigate data and configuration, develop workarounds, and escalate verified defects. Communicate clearly with laboratory users and IT teams across hosted and customer-hosted environments. Create knowledge articles and runbooks, contribute to root-cause analysis, identify recurring trends, and improve support processes and tooling.

Lead and grow the EDGE virtual exchange program by partnering with faculty and international institutions to design project-based collaborations, deliver training, assess learning outcomes, manage operations and budgets, report program impact, and advocate for broader adoption across Penn State.

Lead activation for new business customers from first login to funded, habitual use. Own activation metrics, run experiments, build lifecycle infrastructure, reduce friction from KYC/risk, drive adoption of core products, and coordinate cross-functional partners to improve time-to-first-deposit and 90-day product adoption.

Sell and manage electronic security and fire protection solutions: identify leads, conduct site evaluations, prepare proposals, coordinate installations, track project status, maintain CRM records, and ensure client satisfaction throughout sales and implementation.

Analyze complex datasets to support investment analyses, validate growth initiatives, and develop data-driven narratives for clients. Responsibilities include data visualization, financial modeling, and collaboration with investment bankers.

Coordinate and deliver employee training programs, manage the LMS, create training materials and schedules, track outcomes and compliance, collaborate with HR and external providers, and run the internship program.

Provide day-to-day network administration and troubleshooting for customers, maintain systems and monitoring tools, perform layer 1-3 connectivity diagnostics, support circuit activations and managed services onboarding, document issues and create internal articles, and offer technical support to internal staff and external customers.

Greet and assist customers on the showroom or sales lot, guide vehicle selection, explain features and options, demonstrate vehicles, overcome objections, close sales per company standards, and report activities to the Sales Manager.

Lead development and execution of integrated marketing strategies for graduate, workforce development, and online programs. Drive lead generation, enrollment, digital advertising, content, analytics, CRM/marketing automation, and cross-functional campaign execution. Manage vendors, budgets, reporting, and stakeholder collaboration to meet enrollment and revenue goals.