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Provides first-line help desk support for healthcare system users through phone, email, voicemail, chat, and in-person channels. Troubleshoots basic hardware, software, operating system, printer, scanner, fax, and TCP/IP connectivity issues; documents service requests; installs software remotely; prioritizes and escalates unresolved problems; supports downtime procedures; and helps maintain technical documentation and team service goals.

Own enterprise customer relationships from contract signature through onboarding, adoption, retention, renewal support, expansion influence, and advocacy. Build the company’s first dedicated customer success function, including playbooks, engagement cadences, health monitoring, and value narratives. Analyze performance data proactively, identify risks and opportunities, demonstrate customer value, support champions, and collaborate with sales on commercial growth.

Manages the full lifecycle of company publications, including document changes, workflows, reviews, revisions, archival, status tracking, and distribution across electronic and hard-copy platforms. Supports eMan users, resolves system errors, coordinates EFB document maintenance with regional operations, recommends process improvements, and helps migrate to a global document control platform. Requires strong organization, communication, attention to detail, IT skills, and proficiency with Microsoft Office and Adobe Acrobat.

Administers Microsoft 365, Intune, Entra ID, and Windows/macOS endpoints in a HIPAA-regulated remote environment. Manages identity lifecycle, MFA, Conditional Access, encryption, compliance, DLP, provisioning, endpoint security, vulnerability remediation, audits, asset logistics, and advanced desktop support. Automates administrative tasks with PowerShell, maintains documentation and runbooks, supports incident response, and coordinates with infrastructure and security teams. Occasional after-hours maintenance and minimal travel are required.

Leads commercial development, customer account management, origination, and full deal lifecycle execution across energy infrastructure markets. Structures and negotiates long-term agreements, evaluates opportunities, develops pricing and commercial strategy, manages customer relationships, and partners with operations, finance, and leadership to optimize asset utilization and growth.

Develop and refine an AI for Marketing Content course module with a learning experience designer. Create lesson concepts, exercises, Playbook activities, scenarios, and engaging instructional videos covering AI-assisted writing, visual design, video production, content systems, governance, and brand safety. Review course materials, record videos, and provide industry-aligned guidance that helps marketing professionals adopt AI as a repeatable production system.

Lead Ketone-IQ’s organic Instagram strategy and end-to-end content production. Develop recurring science, productivity, and leadership formats; script, film, edit, design, publish, and manage community content. Serve as an on-camera brand correspondent, direct the CEO and contractors, oversee creator partnerships, test hooks and formats, track growth and conversion metrics, manage the content budget, and deliver aggressive follower and reach growth.

Supports staffing and recruiting operations by assisting applicants, completing hiring documentation, conducting screenings and orientations, processing payroll input, maintaining Avionte records, dispatching employees, and managing client communications. The role also resolves staffing issues, coaches employees, visits client sites, supports branch coverage, and cross-trains across business functions.

Lead revenue and profit growth across assigned oil and gas accounts through consultative technical sales, account retention, relationship development, sales planning, technology trials, and customer improvement initiatives. Partner with cross-functional teams, conduct account health checks, lead sales campaigns, and coach less experienced sales representatives. The role requires up to 50% overnight travel within the assigned territory.

Recruit technical and non-technical talent across geographies, managing the full lifecycle from sourcing and screening through interviews and offers. Partner with hiring managers, provide market insights, maintain accurate Workday Recruiter records, track recruiting metrics, manage high-volume requisitions, improve hiring processes, and deliver a positive candidate experience while supporting diversity, equity, and inclusion.