Top Remote Operations & Support Jobs in Houston, TX

Provides Tier 1 help desk support and NOC monitoring in a remote IT operations environment. Responsibilities include troubleshooting hardware, software, network, VPN, and account-access issues; managing ITSM tickets; monitoring infrastructure dashboards; triaging alerts; documenting incidents; escalating issues; supporting maintenance windows; and conducting shift handoffs. The role requires basic networking and Windows knowledge, strong communication, documentation skills, and the ability to work independently.

Leads revenue operations across sales, marketing, and customer success by aligning teams, optimizing processes, analyzing business data, forecasting revenue, building customer health dashboards, and enabling employees through CRM and systems training.

Provides advanced technical and customer support for Edmentum products through multiple communication channels. Resolves escalated issues, manages strategic customer relationships, documents resolutions, coordinates with internal teams, and meets service metrics. Acts as a subject matter expert for Tier I support by coaching staff, analyzing customer trends, reporting feedback, and improving troubleshooting processes and customer experience.

Provides Tier 1 and 2 support for B2B software clients through portal, email, phone, and chat. Documents issues, communicates proactively about failures, escalates technical problems, maintains knowledge-base resources, identifies support trends, and participates in on-call coverage. The role also mentors new team members, assists Level 1 agents, supports client satisfaction initiatives, and contributes to process improvements and special projects.

The Chief of Staff translates organizational priorities into systems, culture, communication standards, and operating rhythms. Responsibilities include overseeing onboarding and offboarding, performance tracking, training, resilience planning, leadership communication, executive time management, meetings, strategic alignment, and cross-functional special projects. The role requires proactive problem-solving, empathetic communication, meticulous execution, and the ability to build structure in ambiguous environments.

Leads and scales Ballotpedia’s remote Operations Department, overseeing HR, talent management, finance, budgeting, payroll, compliance, legal risk, administration, and team development. The role develops financial models and reports, manages organizational systems, supports regulatory compliance, coordinates legal matters, and partners with leadership to improve operational effectiveness and financial health.

Provides customer and technical support for residential and small-business internet subscribers through phone, text, chat, and email. Troubleshoots WAN, LAN, cloud networking, and infrastructure devices; resolves support tickets remotely; documents procedures; and coordinates with engineers, field technicians, and support staff. The role includes customer education, billing assistance, multi-channel communication, CLI use, and evening or weekend shifts.

Provides comprehensive administrative support to the SVP of Global Expansion Sales, including complex calendar management, travel coordination, expense reporting, executive communications, event and offsite planning, meeting support, purchasing, and ad hoc projects. The role coordinates with other executive assistants, maintains distribution lists and shared directories, supports leadership operating rhythms, and manages sensitive relationships while working remotely in a fast-paced environment.

Own the company’s IT roadmap and services, including identity and access management, SaaS administration, endpoint management, employee lifecycle workflows, service delivery, automation, vendors, and IT spending. Administer Okta, Google Workspace, Jamf, and related systems; improve provisioning, support processes, documentation, security controls, and operational scalability. Partner cross-functionally to prioritize initiatives, resolve escalations, manage risks, and deliver reliable IT operations.

Own the IT roadmap and day-to-day technology operations, including Okta identity management, SaaS administration, endpoint management, employee lifecycle workflows, service delivery, automation, vendors, and IT spending. Establish scalable processes, documentation, service metrics, access controls, and support standards while partnering with Security, People Operations, Engineering, and Finance. The role requires hands-on technical execution, cross-functional project leadership, incident resolution, and functional oversight of support activities.