Top Remote Operations & Support Jobs in Houston, TX

Lead RF Connect's Managed Services NOC to ensure high network availability, incident response, and SLA attainment across RAN, Packet Core, and Backhaul. Manage NOC staff, drive performance metrics, capacity planning, automation, and continuous improvement. Serve as senior customer operational contact for escalations, service reviews, and strategic account support.

This role invites candidates to submit resumes for potential positions. Passion for childhood nutrition and collaboration is essential.

Remote coordinator schedules appraisal appointments, contacts policyholders via phone/SMS/email, assists homeowners with the ASSIST photo-capture app and technical questions, updates work order statuses, meets productivity and turnaround goals, prioritizes tasks, and notifies management of unusual situations.

Remote part-time coordinator who schedules insurance appraisal appointments, assists homeowners with a photo-capture mobile app, provides concierge-level customer support via phone/SMS/email, updates work order statuses, meets productivity goals, and escalates unusual situations to management.

Serve as the primary liaison for providers by handling inbound/outbound calls, chats, emails, and voicemails; log and resolve issues, escalate when needed, report workflow/system problems, meet quality/productivity standards, and maintain HIPAA confidentiality.

Lead enterprise incident response for high-impact P1/P2 events, coordinate cross-functional recovery, mature incident and service management practices, drive automation and ServiceNow improvements, ensure regulatory and audit alignment, run post-incident reviews, and mentor teams to improve operational resilience and reduce recurring outages.

The Vice President of Development leads energy project development teams, ensuring successful execution of BTM projects while managing stakeholder partnerships and mitigating risks.

Lead GTM Strategy and Revenue Operations to design quota allocation, compensation, territories, headcount planning, and GTM tooling. Own Salesforce-based revenue data model, drive AI-first automations across the GTM tech stack, govern forecasting and compensation, and deliver actionable territory and pipeline insights to enable seller productivity and revenue growth.

Manage complex liability claims end-to-end: investigate coverage and liability, set reserves, authorize payments, coordinate litigation and subrogation, prepare reports, and mentor junior staff.

Partner with leadership and cross-functional teams to drive high-priority initiatives across product, engineering, hiring, operations, and business development. Lead projects end-to-end, build teams and processes, research markets and opportunities, identify operational improvements, and deliver measurable business outcomes in a fast-moving, hands-on environment.

Partner with leadership and cross-functional teams to drive high-priority initiatives, build processes and teams, research markets and opportunities, lead projects from planning to execution, and implement operational improvements to deliver business outcomes.

Lead and grow a product support team for a live digital court reporting product (Maggie). Supervise analysts, triage and lead incident response for P0/P1 events, coordinate escalations to IT and engineering, run on-call rotations, develop runbooks/KB/training, track support metrics, provision hardware kits, and hire and train support staff.

Provide live technical support for Maggie court reporting product: triage and resolve product, hardware, network, and audio issues via tickets, calls, and chats; coordinate escalations to IT and engineering; file bug reports; maintain knowledge base; take on-call shifts for P0 incidents; build runbooks and hardware kits.

The Director of Telecommunications leads strategic and operational initiatives for telecommunication systems, focusing on modernizing contact centers, enhancing patient and member experience, and integrating communication tools with clinical systems.