Top Remote Operations & Support Jobs in Houston, TX

Leads operations for an industrial automation business, overseeing safety, compliance, financial performance, business development, client relationships, project execution, and continuous improvement. Supervises and develops employees, manages operational and financial activities including estimating, bidding, contracting, scheduling, job costing, and construction management, and presents performance metrics to executives. Requires frequent customer and field-team travel across the United States.

Oversee Career Team’s Direct Services division, leading regional and executive teams, monitoring KPIs and expenditures, implementing strategic plans, supporting service delivery, conducting site reviews, and identifying expansion opportunities. The role requires cross-functional leadership, workforce development expertise, financial deadline management, and relationship-building with workforce boards. This is a remote position with travel of up to 25%.

Manage critical IT incidents from escalation through restoration by facilitating crisis bridges, coordinating technical resources, tracking incident records, and communicating with stakeholders. Manage associated problem tickets, support root-cause and mitigation analysis, document post-incident details, maintain metrics, and assist with after-action reporting. The role requires strong organization, prioritization, communication, analytical ability, and understanding of technical software and hardware issues.

Leads strategic planning, operational excellence, process innovation, communications, KPI development, resource optimization, budgeting, vendor strategy, and cross-functional strategic initiatives for Statistical Sciences & Evidence Generation. Partners with senior leadership to manage risks, improve processes, oversee information flow, and support decision-making across a matrixed pharmaceutical organization. Also manages dashboards, project timelines, executive communications, and 1–2 direct reports.

Provides first-contact enterprise application support, triages and resolves requests, monitors batch and integration jobs, investigates performance and access issues, documents troubleshooting and resolutions, maintains knowledge-base content, and communicates ticket status to end users. The role follows SLA and escalation procedures, independently researches solutions, identifies systemic issues, and supports Workday or similar ERP/HCM environments.

Own the revenue enablement operating system across SDR, sales, solutions consulting, and customer success. Build onboarding, certification, knowledge management, technology, AI-enabled workflows, dashboards, and scalable enablement programs. Analyze performance and adoption data, improve ramp and readiness, manage vendors and dependencies, and partner cross-functionally to translate business priorities into repeatable learning experiences and measurable GTM outcomes.

Provide remote support to benefits-plan participants through inbound and occasional outbound calls. Explain plan provisions and forms, complete transactions, research questions, document interactions, process callbacks, and escalate issues as needed. The role requires accurate, professional communication, confidentiality, adherence to procedures, and achievement of quality and productivity standards. Comprehensive virtual training is provided, with preferred experience in benefits administration, pension plans, retirement programs, customer service, or call centers.

Advises participants on benefit plan provisions, responds to phone and web inquiries, completes account transactions, explains required forms, documents interactions, performs timely callbacks, and escalates issues while meeting accuracy, timeliness, and call center standards.

Researches vehicle values, evaluates total-loss claims, verifies titles and damage history, negotiates settlements and storage fees, obtains lienholder information, communicates with claimants and adjusters, and maintains accurate claim documentation. The role requires customer service, strong communication, multitasking, claims software proficiency, and obtaining a company-sponsored adjuster’s license.

Reviews, triages, verifies, and coordinates human services cases; tracks deadlines and escalations; supports field-team scheduling and travel logistics; contacts sponsors; validates case records and documentation; performs secure portal uploads, batch reconciliation, and quality reviews; resolves data discrepancies while protecting sensitive information and maintaining audit trails.

Provide administrative and operational support including Zoom meeting management, calendar and email handling, Google Sheets work, live Zoom session tech support, research, note collation, and project organization. Act as a proactive gatekeeper and collaborator to protect the employer's time and keep workflows running smoothly.