Top Remote Operations & Support Jobs in Houston, TX

Manages, investigates, evaluates, and resolves attorney-represented and litigated auto and homeowners bodily injury claims. Responsibilities include assessing coverage, liability, damages, reserves, suspicious claims, and subrogation opportunities; negotiating settlements; coordinating with policyholders, claimants, witnesses, counsel, and internal resources; preparing trial reports; attending legal proceedings; managing counsel billing; and maintaining comprehensive claim files.

Handles incoming owner relations inquiries involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on cases, communicates professionally by phone and email, resolves difficult situations, builds client trust, and supports cross-training. Requires strong multitasking, organization, communication, and customer service skills, along with industry-related experience and proficiency in Microsoft Office and oil and gas software.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Provides complex member support across phone, chat, and video channels; resolves escalated inquiries, complaints, HelpDesk tickets, and operational issues. Reviews interactions for quality assurance, coaches frontline staff, supports onboarding and training, monitors service trends, and identifies process improvements. Performs specialized financial service tasks while ensuring compliance with credit union policies, regulations, confidentiality, and data integrity.

Alaffia’s Talent Pool invites candidates interested in future opportunities at its NYC-based healthcare AI startup. Applicants can submit their information and a cover letter describing their motivation and preferred business areas or roles. The talent team will retain profiles and proactively contact candidates when suitable positions become available. The company develops AI-powered copilots and agents to reduce healthcare administrative burden, billing waste, and costs.

Provide multi-channel technical support for Corptax customers, triage and resolve installation and configuration issues, document cases, review knowledge base content, perform release testing, collaborate with teams, and participate in on-call rotation and occasional overtime.

Supports day-to-day NetSuite administration, configuration, user access, data maintenance, integrations, documentation, testing, and front-line issue resolution. The role assists with scripts, workflows, forms, custom records, system migrations, audit tasks, and segregation-of-duties reviews while coordinating with internal stakeholders and a managed service provider.

Leads GTM strategy and revenue planning, including segmentation, capacity, coverage, quota, territory design, pipeline modeling, and variable compensation. Manages a planning team, partners with Finance and Sales, evaluates routes to market, supports pricing decisions, and improves planning efficiency through technology and AI. The role requires extensive B2B SaaS revenue operations experience and ownership of complex planning cycles.

Manage workers’ compensation premium audit operations, including internal teams, vendors, quality, compliance, productivity, and customer escalations. Develop audit strategies, improve processes, optimize workflows and technology, analyze performance trends, and partner with Product, Engineering, Analytics, Compliance, Legal, Claims, Underwriting, Billing, and Customer Service. Lead team development, resolve complex disputes, and communicate operational insights to senior leadership.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.