Top Remote Operations & Support Jobs in Houston, TX

Manage, investigate, and resolve attorney-represented auto and homeowners bodily injury claims. Evaluate coverage, liability, and damages; prepare for trials; work with counsel; maintain reserves, files, and billing for outside/in-house counsel; identify SIU and subrogation opportunities; provide claimant and policyholder communication.

As Sr. Manager of Services Partners at Samsara, you will recruit and manage services partners while developing strategic initiatives and improving operational efficiency across the partner network.

Lead Americas corporate travel program strategy and operations, managing vendors, costs, compliance, traveler experience, and regional policy localization. Partner with Finance, HR, Procurement, Security, and stakeholders to drive savings, supplier adoption, risk management, and program governance.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Provide high-volume phone-based technical support, troubleshoot hardware/software/network/access issues, document incidents in ServiceNow or similar ITSM, escalate complex problems, recommend process improvements, and follow security and privacy policies while working from a secure remote workspace.

Review and analyze existing commercial insurance policies for renewal, verify information and premiums, process midterm changes, follow underwriting guidelines, support cross-functional partners, and maintain strong customer relationships while meeting SLAs and contributing to system testing and process improvements.

Independently manage workers' compensation claims from intake to closure, handling high-dollar and complex matters. Make compensability and reserve decisions, administer benefits, control litigation and legal costs, negotiate settlements, and provide claims guidance to agents and insureds. Mentor junior adjusters and work cross-functionally to improve claims operations and deliver excellent customer service.

Configure, build, test, and maintain the core claims platform (Origami) and integrations. Execute JIRA backlog items, develop test scripts, troubleshoot system issues, support UAT, maintain documentation, and partner with Enterprise Technology and vendors to ensure accurate reporting and data integrity.

Guide aspiring insurance agents through state licensing by managing a large pipeline, communicating requirements, maintaining MS Access records, making inbound/outbound calls, and updating supervisors and agency partners on progress and changes.

Partner with North America Enterprise sales leaders to set GTM strategy, quota and territory design, forecasting, and pipeline optimization. Drive adoption of tools/processes, lead executive deal reviews, provide performance reporting and cross-functional alignment to increase new ACV, renewals, and sales productivity.

Lead regional onboarding operations and evolve the function into end-to-end client lifecycle management. Manage and develop dispersed teams, ensure compliant AML/KYC/CDD execution across jurisdictions, resolve escalations, standardize processes, drive operational excellence and automation, partner with business and compliance stakeholders, and own regional performance, KPIs, data quality, controls, and audit readiness.

Lead IT as a product for a ~800-person remote company: build AI-first service delivery, architect enterprise-grade identity and device trust (Okta, Jamf), govern a 200+ app SaaS portfolio, own major incident response, partner with Security on zero-trust and compliance, and scale a globally distributed IT team while enabling enterprise sales.