Top Remote Operations & Support Jobs in Houston, TX

Manage contact center forecasting, staffing, scheduling, real-time adherence, and performance reporting. Maintain WFM tools, track schedule exceptions and skill assignments, mentor junior analysts, and collaborate with other departments to meet service levels and operational goals.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Perform preliminary website compliance audits and independently manage monthly OEM compliance submissions to third-party auditors. Troubleshoot issues with agencies, communicate remediation steps to clients and internal teams, log and track compliance cases, collaborate with cross-functional teams, and develop brand-specific subject-matter expertise.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide phone-based first-line technical support to internal employees/contractors: troubleshoot hardware, software, network, and access issues; document incidents in ServiceNow or similar ITSM tools; escalate complex problems; and maintain data privacy and strong customer service in a remote workspace.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Field leadership role advising dealership owners and senior leaders to improve parts and service performance. Responsibilities include relationship management, data-driven analysis, developing and executing business plans, driving KPIs (NPS, retention, SRT), resolving aftersales issues, and frequent regional travel to support dealer operations and training.

Lead and evolve Affirm's first-party collections program across agent, digital, and AI channels. Own vendor and BPO relationships, monitor portfolio performance, partner cross-functionally to scale AI-enabled servicing and digital self-service, and drive operational efficiency, compliance, and improved recovery and customer outcomes.

Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.

The Business Operations Director, CX leads strategic initiatives for Customer Experience, leverages AI, and collaborates with senior leaders to improve operations at Applied Systems.