At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
JOB DUTIES and RESPONSIBILITIES
- Answer and return calls from policyholders and agents effectively and professionally.
- Addresses customer complaints and determines appropriate solution.
- Processes daily requests from agents and policyholders with high accuracy.
- Ongoing training with products and processes within the customer service department.
- Assist with daily workflow and distribution of processing by scanning and indexing to Onbase in a timely manner.
- An excellent verbal and written communicator with both our English and Spanish callers accurately answering policy questions and solving problems by phone and email.
- Assist with the distribution and mailing of outgoing letters generated by the customer service team.
- Watch for trends, issues or potential fraud along with assisting with agent practice investigation.
- Assists with complaint research, follow-up and resolution.
- Complete assigned projects in the planned timeframe.
CORE KNOWLEDGE and SKILLS
- Must be fluent in English and Spanish
- A high level of integrity, confidentiality, flexibility and support of management is always expected.
- Excellent analytical skills and attention to detail.
- Ability to handle and prioritize multiple tasks and meet deadlines.
- Ability to work well under pressure.
- Positive and helpful attitude.
- Individuals must be team players and be able to work independently.
- Proficient in Word and Excel helpful.
Applicable to all employees of Globe Life & Accident and its subsidiaries:
- Reliable and predictable attendance of your assigned shift
- Ability to work full-time and/or part-time based on position specifications.
QUALIFICATIONS
Education
- High School Diploma or equivalent
Work Experience
- 1- 2 years’ customer service experience required.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Skills Required
- Fluent in English and Spanish (verbal and written)
- High School Diploma or equivalent
- 1-2 years customer service experience
- Reliable and predictable attendance for assigned shift
- Ability to work full-time and/or part-time per position specifications
- Experience scanning and indexing documents to OnBase
- Excellent analytical skills and attention to detail
- Ability to prioritize multiple tasks, meet deadlines, and work well under pressure
- Team player who can also work independently; positive and helpful attitude
- Proficient in Microsoft Word and Excel
What We Do
Globe Life is an insurance company with a mission centered on protecting the financial futures of working families. The company has operated for over a century, built on a foundation of discipline, ethics, and long-term thinking. Employees at Globe Life don't simply work in insurance. They help safeguard futures, show up in meaningful moments for real people, and contribute to something larger than a paycheck. The company's guiding statement, "We Make Tomorrow Better for Families and for the People Who Help Protect Them," reflects both its public mission and its commitment to the people who carry that mission forward every day.
Why Work With Us
Globe Life protects real families' financial futures, giving everyday work deeper meaning. Rooted in 100+ years of stability, ethics, and integrity, it's a place where employees grow with confidence. The culture values clarity, respect, and accountability, with real mobility, visible advancement, and intentional leadership development.
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Globe Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work arrangements at Globe Life vary by role — onsite, remote, or hybrid (home Mon/Fri, office Tue–Thu). Every setup is matched to the job and team. Regardless of location, professionalism, collaboration, and accountability are always expected.
