At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
We are looking for a Bilingual representative who is fluent in English and Spanish. Could you be our next Customer Service Representative? Globe Life is looking for a Customer Service Representative to join the team!
This role is responsible for engaging with customers on behalf of the company in a positive and professional manner. Their duties include answering phone calls and emails from customers to answer questions, process requests for changes to a policyholder account and maintaining proficient knowledge about company products and processing guidelines.
This is a remote/work-from-home position.
What You Will Do:
- Answer and return calls from policyholders and agents effectively and professionally.
- Addresses customer complaints and determines appropriate solution.
- Processes daily requests from agents and policyholders with high accuracy.
- Ongoing training with products and processes within the customer service department.
- Assist with daily workflow and distribution of processing by scanning and indexing to Onbase in a timely manner.
- An excellent verbal and written communicator with both our English and Spanish callers accurately answering policy questions and solving problems by phone and email.
- Assist with the distribution and mailing of outgoing letters generated by the customer service team.
- Watch for trends, issues or potential fraud along with assisting with agent practice investigation.
- Assists with complaint research, follow-up and resolution.
- Complete assigned projects in the planned timeframe.
What You Can Bring:
- High School Diploma or equivalent.
- 1- 2 years’ customer service experience required.
- Must be fluent in English and Spanish.
- A high level of integrity, confidentiality, flexibility and support of management is always expected.
- Excellent analytical skills and attention to detail.
- Ability to handle and prioritize multiple tasks and meet deadlines.
- Ability to work well under pressure.
- Positive and helpful attitude.
- Individuals must be team players and be able to work independently.
- Proficiency in Microsoft Word and Excel helpful.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Skills Required
- Fluent in English and Spanish (verbal and written)
- High School Diploma or equivalent
- 1-2 years customer service experience
- Reliable and predictable attendance for assigned shift
- Ability to work full-time and/or part-time per position specifications
- Experience scanning and indexing documents to OnBase
- Excellent analytical skills and attention to detail
- Ability to prioritize multiple tasks, meet deadlines, and work well under pressure
- Team player who can also work independently; positive and helpful attitude
- Proficient in Microsoft Word and Excel
Globe Life Compensation & Benefits Highlights
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Retirement Support — Retirement offerings for eligible corporate/W‑2 roles include a company‑matched 401(k) alongside a defined‑benefit pension, signaling uncommon depth. This pairing is presented as a standout element of the package.
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Healthcare Strength — Corporate/W‑2 roles are advertised with comprehensive medical, dental, and vision coverage, plus disability and company‑paid life insurance. HSA/FSA options and wellness resources are also available.
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Parental & Family Support — Paid maternity and paid parental leave are explicitly offered for eligible employees. Hybrid/on‑site/remote schedules where applicable provide additional family flexibility.
Globe Life Insights
What We Do
Globe Life is a national insurance company that helps protect the financial futures of working families. Serving millions of policyholders, Globe Life provides life and supplemental health insurance products designed to help customers prepare for the unexpected and protect what matters most. For more than a century, Globe Life has built its business around providing financial protection and delivering on its commitments to customers. Today, people across the organization bring together expertise in areas including insurance operations, customer care, technology, actuarial, finance, and other professional functions to serve policyholders and support the business. Globe Life reaches customers through multiple distribution channels, including independent insurance agents affiliated with its agency divisions. Across the organization, the work is connected by a common purpose: helping provide families with financial protection and support when they need it most.
Why Work With Us
Globe Life combines long-term stability with opportunities to build a meaningful career. Employees can grow through professional development, internal mobility, mentoring, and leadership programs, with benefits that support their future, including a company-matched 401(k) and pension plan for eligible employees.
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Globe Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work arrangements at Globe Life vary by role — onsite, remote, or hybrid (home Mon/Fri, office Tue–Thu). Every setup is matched to the job and team. Regardless of location, professionalism, collaboration, and accountability are always expected.
