Top Remote Operations & Support Jobs in Detroit, MI

The Senior Process Innovation & Product Excellence Manager is responsible for designing and implementing operational standards in the animal nutrition manufacturing network to enhance product quality and production effectiveness.

Conduct site qualification, monitoring, and close-out visits for clinical trials while ensuring compliance and data integrity. Collaborate with investigators and prepare study documentation.

As a Workday Payroll Managed Services Consultant, you will provide guidance and solutions using the Workday Payroll platform, manage client relationships, and assist teams with implementation and support operations, ensuring high levels of customer satisfaction and optimizing the client's business needs.

Lead and mentor a mixed team of field deployment engineers and remote support specialists; perform hands-on deployments and ticket work during onboarding; own SOPs, documentation, and cross-functional communication; act as technical escalation, improve processes, and travel up to 25% to support launches and customers.

Private Health Management seeks mission-driven problem solvers for various roles. They encourage submissions for future openings if no current fit is available.

The Manager, Digital Workplace oversees Desktop Engineering and Microsoft 365 teams, managing end-user technology experiences, device provisioning, and operational performance to ensure productivity and satisfaction.

The Senior Claims Examiner manages complex insurance claims, analyzes coverage, evaluates liabilities, and provides excellent service while collaborating with clients and partners.

Manage day-to-day configuration, support, maintenance, and enhancements of Salesforce. Gather requirements, design scalable solutions, run projects end-to-end, create documentation and training, perform admin tasks, configure automation, provide user support, and assist the product owner with sprint planning.

The Claims Examiner I processes short-term disability and paid family leave claims, ensuring compliance with state laws while managing claim investigations and customer communication.

Manage and optimize Revenue Operations, enhancing processes across Sales, Marketing, and Customer Success to improve productivity and forecasting accuracy.

Provide timely, accurate customer support across phone, email, and in-person channels. Research and resolve routine to complex inquiries, document outcomes, escalate trends, maintain LOB standards, and assist with order, eligibility, payment, and claims processes. May attend events or travel occasionally.

Analyze and document service team processes, turn data into actionable insights, design and deliver technical training, maintain process and system documentation, collaborate with software and leadership to drive process improvements and implement rollout requirements across CRM and operations systems.