Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.
Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.
The Sr Claims Examiner is considered an expert in managing insurance claims for our policyholders, handling claims with high severity and complexity. The Sr Claims Examiner must have technical knowledge in insurance claims handling and the skills needed to provide superior service for our customers. The ability to develop relationships and effectively communicate with a diverse range of clients, carriers and colleagues is a key success factor in this role. Strategic vision coupled with tactical execution to achieve results in accordance with goals and objectives is also critical to the overall success of this position. The Sr Claims Examiner must be able to work with little to minimal supervision.
Analyzes insurance policies and other documents to determine insurance coverage.
Investigates and analyzes claim information to determine extent of liability.
Handles claims 1st Party Property Claims with complex to major severity.
Assist in suits, mediations and arbitrations. Works with Counsel in the defense of litigation.
Sets timely, adequate reserves in compliance with the company’s reserving philosophy.
Engages experts to assist in the evaluation of the claim.
Monitors vendor performance and controls expense costs.
Evaluates, negotiates and determines settlement values.
Communicates with all interested parties throughout the life of the claim. Proactively discusses coverage decisions, the need for additional information, and settlement amounts with interested parties.
Handles all claims in accordance with Best Practices.
Responsible for monitoring and completing assigned claims inventory.
Acquire and maintain a state adjuster’s license and meet state continuing education requirements.
Provides Best-In-Class customer service for insureds and agents.
Develops and maintains relationships with external and internal stakeholders.
Acts as a mentor for less experienced Claims Examiners.
Updates and maintains the claim file.
Identifies opportunities for subrogation and ensures recovery interests are protected.
Identifies fraud indicators and refers files to SIU for further investigation.
Participates in claims audits, internal and external.
Provides oversight of TPAs
Assists with special projects
SME for a developing Claims Department
Education & Experience:
Bachelor’s degree or equivalent work experience
10+ years of claims adjusting experience, including at least 5 years handling both commercial and residential property claims
Emphasis on Florida claims to include the involvement of Assignment of Benefits, Public Adjusters, and Attorneys
Florida resident preferred
Insurance designations preferred
State adjuster licenses preferred
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
Skills Required
- Bachelor's degree or equivalent work experience
- 10+ years of claims adjusting experience
- Experience handling commercial and residential property claims
- Insurance designations preferred
- State adjuster licenses preferred
The Baldwin Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Baldwin Group and has not been reviewed or approved by The Baldwin Group.
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Healthcare Strength — Health coverage includes flexible medical options, 24/7 telemedicine, mental health support, company‑paid life and disability, plus dental and vision. Feedback suggests these comprehensive offerings contribute meaningfully to total rewards.
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Leave & Time Off Breadth — Time‑off programs span parental leave, paid holidays, paid sick days, and flexible PTO, with some teams citing unlimited PTO. Feedback suggests flexible PTO depth is a valued element of the package.
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Equity Value & Accessibility — Equity grants are provided to all new hires. Feedback suggests broad‑based equity can enhance perceived fairness and long‑term value.
The Baldwin Group Insights
What We Do
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country. The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country. In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients. At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we Protect the Possible℠.
