Top Remote Operations & Support Jobs in Detroit, MI

The Platform Support Engineer I provides technical support to customers via chat, email, and web conferences, assisting with product inquiries and troubleshooting issues while collaborating with internal teams to enhance customer experience.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

Lead and operationalize company-wide rhythms between the CEO office and business units. Identify inefficiencies, build scalable workflows, produce executive-ready deliverables, pilot improvements, run ad hoc CEO priorities, and enable employees through training and clear guidance while handling sensitive information.

The Field Implementation Manager at Toro TMS leads client software deployments, ensures smooth transitions from legacy systems, and provides training and troubleshooting on site.

The Senior Design Operations Manager will streamline processes, promote teamwork, and enhance design workflows within Bestow's product organization while managing design systems and reporting metrics.

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.

As Senior Director of Global Equity and Payroll, oversee global payroll and equity functions, ensure compliance, and drive strategic transformation in a high-growth multinational environment.

Lead and scale end-to-end global DTC operations (order-to-porch), improving fulfillment, last-mile logistics, returns, inventory strategy, and parcel freight. Drive KPIs, continuous improvement, automation and AI adoption, partner cross-functionally with Commercial, Technology, Supply Chain and Finance, and enable promotional and peak-event readiness.

The Billing Operations Analyst supports global billing operations, ensuring accurate invoicing, subscription validation, and issue resolution while collaborating with cross-functional teams to enhance billing processes.

The Talent Researcher role involves building talent maps in AI, ML, and voice technology, translating hiring signals into research plans, and delivering market intelligence to enhance recruitment processes.