Top Remote Operations & Support Jobs in Detroit, MI

The Proposal Management Analyst is responsible for managing content within RFPIO, ensuring accuracy, supporting proposal operations, and mentoring team members.

Lead end-to-end reactive social support across major social platforms, run incident command during public crises, maintain playbooks and QA rubrics, drive automation and AI deflection, route customer feedback to product and analytics, and own performance scorecards for speed, quality, and sentiment recovery.

Provide high-touch executive support to a C-level leader: manage complex calendaring, travel, events, expenses, and special projects; liaise with internal/external stakeholders; partner with admin community to set standards and coverage for the leadership team.

Provide front-line support for Enverus software via phone, email, and screen share; diagnose and resolve user issues; document requests; educate customers; escalate product defects; collaborate with teams to ensure case flow and high customer satisfaction.

As Sr. Manager of Services Partners at Samsara, you will recruit and manage services partners while developing strategic initiatives and improving operational efficiency across the partner network.

Manage and optimize the Five9 collections dialer environment across internal and third-party operations. Develop outbound dialing strategies, configure campaigns and pacing, monitor performance and compliance (TCPA/FDCPA), troubleshoot vendor/dialer issues, build reporting and SOPs, and drive automation and process improvements in partnership with Ops, WFM, Product, Engineering, and Compliance.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Lead day-to-day execution of the Predictions product across Basketball, Soccer, and Baseball. Launch timely prediction markets, coordinate cross-functional go-to-market campaigns, manage on-site merchandising and game-day operations, respond to live events, and use performance data to refine strategies. Maintain centralized planning and scale prediction-market capabilities.

Support daily administration, configuration, and optimization of the Salesforce platform. Translate business requirements into scalable declarative solutions, maintain data quality and security settings, triage support tickets, document processes, and collaborate with senior team members on platform improvements.

Lead revenue operations by administering and optimizing HubSpot, managing GTM integrations, building dashboards and forecasts, defining KPIs, improving processes and data governance, supporting planning and territory/quota administration, and driving automation and AI-enabled productivity improvements across sales and marketing.