Top Remote Operations & Support Jobs in Detroit, MI

Manages complex general liability claims across construction, crane, mining, and excess and surplus lines. Responsibilities include determining coverage and liability, setting reserves, managing litigation, preparing coverage letters and loss reports, negotiating settlements, controlling claim expenses, attending mediations and trials, analyzing claim trends, ensuring regulatory compliance, and supporting business partners and customers.

Supports provider account data quality and engagement workflows for the Practice Access Management team. Maintains accurate Salesforce accounts and contacts, resolves duplicates and data issues, monitors workflow alerts, conducts outbound outreach to provider offices, verifies practice information and communication consent, documents interactions, handles inbound pharmacy requests, and makes timely handoffs to the PAM team.

Leads up to 15 claims adjusters supporting credit-card benefit claims. Oversees adjudication, investigations, compliance, settlements, service levels, quality, productivity, escalations, coaching, performance management, and employee development. Uses performance data to improve results, supports system and process changes, contributes to audits and client meetings, and drives operational improvements in a remote, high-volume environment.

Investigates and resolves executive-level customer escalations across written, social media, regulatory, and legal channels. The role manages multiple cases, assesses risk, proposes settlements, drafts correspondence, tracks issues for reporting, communicates with stakeholders, and identifies process improvements. An Accredited Claims Adjuster license is required within 90 days, along with strong analytical, organizational, writing, judgment, and customer service skills.

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.

Own HubSpot and marketing operations systems, including automation, data governance, campaign execution, deliverability, reporting, integrations, lead routing, and system support. Build dashboards across HubSpot and Salesforce, troubleshoot data and integration issues, and partner with RevOps and sales. Develop and monitor AI-assisted workflows using LLMs and agents to automate repetitive processes and improve marketing efficiency.

Manages large-scale contact center operations, including Team Leaders and frontline teams. Oversees KPIs, service delivery, workforce planning, quality, training, performance, staffing, and process improvement. Leads employee development, engagement, retention, and succession planning while managing client relationships, stakeholder communications, business reviews, and contractual service requirements.

Manage BPO contact center operations, performance, staffing alignment, process excellence, and tactical initiatives. Coordinate with training, hiring, workforce management, analytics, and product teams; analyze customer feedback and business results; develop action plans and customer campaigns; maintain client engagement; and report performance across weekly, monthly, and quarterly business reviews.

Leads IT business process analysis, improvement, and automation for a federal risk management and administration office. Designs and maintains SharePoint and Microsoft Power Platform solutions, including Power Apps, Power Automate, and Power BI dashboards. Supports risk, audit, policy, compliance, and records management activities; prepares status reports, meeting minutes, and written communications. Applies Agile and Waterfall methods, evaluates AI productivity tools, and coordinates cross-functional automation initiatives.

Coordinate the CTO’s calendar, inbox, priorities, and executive documentation while managing marketing team activities, campaigns, creative work, technology projects, meetings, deadlines, KPIs, and action items. The role identifies bottlenecks, documents processes, reports progress to leadership, and supports collaboration across international teams and time zones. It requires strong organization, communication, initiative, and comfort with business, project management, CRM, and AI tools.

Analyze, document, and optimize organizational workflows by mapping current and future processes, identifying inefficiencies, standardizing procedures, tracking KPIs, and supporting implementation of improved methodologies and tools. The role requires process analysis experience, proficiency with diagramming and task-management tools, Excel skills, knowledge of Lean, 5S, or BPM, and conversational English fluency.

Provides Level 3 technical support for enterprise digital applications across cloud and on-premises environments. Leads complex incident resolution, root cause analysis, monitoring, diagnostics, and customer communication. Collaborates with Engineering, DevOps, Product, and Sales teams to improve application stability, onboard clients, automate processes, and manage Incident, Problem, and Change Management. Requires participation in shift and on-call rotations.