At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
THE OPPORTUNITY
Title: Sr. IT Application Support Analyst (Level 3 Support)
Location: US, 100% remote (Candidates must be residing in the USA).
Shifts: Open to participate in shift rotations and on-call rotations required.
Eligibility Requirements: Eligibility to obtain and maintain a U.S. Government security clearance.
Iron Mountain is seeking a skilled, highly motivated Sr. IT Application Support Analyst (Level 3 Support) to join our Global Technical Application Support organization, with a special focus on supporting our commercial and US government clients.
In this critical role, you will be responsible for providing expert-level technical support, troubleshooting, and deep diagnostics for our cutting-edge Digital Solutions applications deployed on cloud services, ensuring maximum stability and performance for our customers.
What You’ll Do
In this role, you will:
● Lead the resolution of complex, critical application incidents, performing root cause analysis and deep diagnostics while maintaining ownership of the client relationship until the issue is fully resolved.
● Collaborate proactively with Engineering, DevOps, Product Owners, and Sales teams to troubleshoot issues, enhance digital platforms for stability and scalability, and onboard new clients onto our digital solution platform.
● Ensure application stability by actively monitoring systems, managing alert notifications, and participating in required shift and on-call rotations to meet or exceed expected performance.
● Drive continuous process improvement and automation to bring efficiencies to solutions, reduce turnaround time, and apply best practices in IT service delivery, Incident, Problem, and Change Management.
● Take full ownership and accountability for assigned tasks and projects, ensuring they are completed with high quality and within the expected timelines.
What You’ll Bring
The ideal candidate will have:
● Minimum 5 years’ experience in leading and supporting Enterprise level applications, particularly in an advanced (L3) support capacity.
● Advanced level experience supporting cloud-based architecture and cloud-based platforms and solutions, as well as on-prem multi-tier architectures. Strong proficiency in one or more major cloud service providers to troubleshoot via log analysis and monitoring tools.
● Deep understanding of IT service delivery principles and demonstrated experience in Incident Management, Problem Management, and Change Management.
● Strong experience with Linux.
● Excellent written and verbal communication skills with external customers, and a customer-focused mindset to explain highly technical concepts simply.
Desired Skills:
●Working knowledge of cloud application support and maintenance.
● Hands-on experience with modern observability frameworks and monitoring tools (e.g.,Datadog, Grafana)
● Experience with DevOps best practices and tools, Docker, Kubernetes, MongoDB, and REST API technologies.
● Experience supporting Content Service Platforms (CSPs) such as Alfresco, Hyland, M-Files, or Nuxeo is a plus.
● Experience with Python scripting and excellent ticketing experience in ServiceNow or JIRA.
● Minimum Bachelor’s degree required (BS, MS, or MBA from an accredited/recognized university).
What We Offer
- Day-One Benefits: Enjoy comprehensive health, wellness, and retirement plans with robust benefits starting on your first day of employment.
- Empowering Your Balance: Flexible vacation plan to support your personal and professional well-being.
- Continuous Career Development: Elevate your skills through ongoing training, corporate learning resources, and internal advancement opportunities on a global scale.
- Compensation & Care: Competitive salary commensurate with your experience, paired with a comprehensive company-wide benefits package.
Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.
Category: Information TechnologySkills Required
- At least 5 years of experience supporting enterprise-level applications in an advanced Level 3 support capacity
- Advanced experience supporting cloud-based architectures, platforms, solutions, and on-premises multi-tier architectures
- Strong proficiency with at least one major cloud service provider, including log analysis and monitoring tools
- Deep understanding of IT service delivery, Incident Management, Problem Management, and Change Management
- Strong experience with Linux
- Excellent written and verbal communication skills with external customers
- Bachelor's degree or higher from an accredited or recognized university
- Working knowledge of cloud application support and maintenance
- Experience with observability frameworks and monitoring tools such as Datadog or Grafana
- Experience with DevOps practices, Docker, Kubernetes, MongoDB, and REST APIs
- Experience supporting Content Service Platforms such as Alfresco, Hyland, M-Files, or Nuxeo
- Experience with Python scripting and ServiceNow or JIRA ticketing
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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