Top Remote Operations & Support Jobs in Detroit, MI

Supports provider account data quality and engagement workflows for the Practice Access Management team. Maintains accurate Salesforce accounts and contacts, resolves duplicates and data issues, monitors workflow alerts, conducts outbound outreach to provider offices, verifies practice information and communication consent, documents interactions, handles inbound pharmacy requests, and makes timely handoffs to the PAM team.

Leads up to 15 claims adjusters supporting credit-card benefit claims. Oversees adjudication, investigations, compliance, settlements, service levels, quality, productivity, escalations, coaching, performance management, and employee development. Uses performance data to improve results, supports system and process changes, contributes to audits and client meetings, and drives operational improvements in a remote, high-volume environment.

Own HubSpot and marketing operations systems, including automation, data governance, campaign execution, deliverability, reporting, integrations, lead routing, and system support. Build dashboards across HubSpot and Salesforce, troubleshoot data and integration issues, and partner with RevOps and sales. Develop and monitor AI-assisted workflows using LLMs and agents to automate repetitive processes and improve marketing efficiency.

Manages large-scale contact center operations, including Team Leaders and frontline teams. Oversees KPIs, service delivery, workforce planning, quality, training, performance, staffing, and process improvement. Leads employee development, engagement, retention, and succession planning while managing client relationships, stakeholder communications, business reviews, and contractual service requirements.

Leads IT business process analysis, improvement, and automation for a federal risk management and administration office. Designs and maintains SharePoint and Microsoft Power Platform solutions, including Power Apps, Power Automate, and Power BI dashboards. Supports risk, audit, policy, compliance, and records management activities; prepares status reports, meeting minutes, and written communications. Applies Agile and Waterfall methods, evaluates AI productivity tools, and coordinates cross-functional automation initiatives.

Coordinate the CTO’s calendar, inbox, priorities, and executive documentation while managing marketing team activities, campaigns, creative work, technology projects, meetings, deadlines, KPIs, and action items. The role identifies bottlenecks, documents processes, reports progress to leadership, and supports collaboration across international teams and time zones. It requires strong organization, communication, initiative, and comfort with business, project management, CRM, and AI tools.

Analyze, document, and optimize organizational workflows by mapping current and future processes, identifying inefficiencies, standardizing procedures, tracking KPIs, and supporting implementation of improved methodologies and tools. The role requires process analysis experience, proficiency with diagramming and task-management tools, Excel skills, knowledge of Lean, 5S, or BPM, and conversational English fluency.

Provides Level 3 technical support for enterprise digital applications across cloud and on-premises environments. Leads complex incident resolution, root cause analysis, monitoring, diagnostics, and customer communication. Collaborates with Engineering, DevOps, Product, and Sales teams to improve application stability, onboard clients, automate processes, and manage Incident, Problem, and Change Management. Requires participation in shift and on-call rotations.

Provide high-volume technical support to pet care businesses by handling phone calls and tickets, troubleshooting product settings, building new customer accounts, collaborating with technical teams, and documenting customer interactions and resolutions. The role requires strong communication, technical aptitude, organization, self-motivation, and comfort working remotely in a fast-paced environment.

Coordinates commercial real estate transactions across acquisitions, renewals, relocations, expansions, and dispositions. Maintains transaction records, databases, reports, milestones, approvals, and audit trails; supports budgeting, invoicing, commissions, reconciliations, and financial reporting. Provides client and stakeholder coordination, schedules meetings, prepares updates, supports governance and process improvements, and ensures documentation accuracy, compliance, and timely issue escalation across cross-functional teams.