Top Remote Operations & Support Jobs in Detroit, MI

Provide technical customer support for ServiceTitan software through phone, chat, email, and screen sharing. Become a product expert, troubleshoot issues, develop creative workflows, prevent escalations, and deliver effective solutions. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to translate complex technical issues into practical solutions while working effectively in a fast-changing environment.

The Senior Specialist will optimize revenue operations across the client lifecycle, supporting sales growth, renewals, retention, reporting, and cross-functional process improvement. Responsibilities include maintaining revenue data, designing workflows, mapping processes, gathering business requirements, improving system integrations and automation, developing KPIs and executive dashboards, and ensuring data integrity across NetSuite, HubSpot, ConnectWise, and Power BI. The role partners with leadership and technical administrators to scale revenue processes and improve operational effectiveness.

Provides remote technical support for hardware, software, and networking issues. Responsibilities include troubleshooting, responding to customer inquiries by phone and email, managing support cases, documenting interactions, escalating complex issues, training users, maintaining knowledgebase content, and delivering a positive customer experience. Requires proficiency in Linux and Windows troubleshooting, strong communication skills, and the ability to manage multiple customer requests.

Assists technical instructors with hands-on IT training, classroom facilitation, study groups, learner performance monitoring, individualized study plans, attendance and policy enforcement, and administrative data entry. Supports instruction across areas including hardware, software, networking, cybersecurity, web development, quality assurance, and project management. Uses Salesforce, Canvas, and an internal learning management system to record learner data, grades, attendance, and performance.

Supports the lead instructor in delivering interactive IT support training. Responsibilities include grading assessments, entering learner data into learning systems and Salesforce, reviewing curriculum, monitoring attendance and classroom technology, supporting tests and group activities, managing supplies, and reporting learner or classroom challenges. The role requires CompTIA A+ certification, strong communication, teaching aptitude, adaptability, teamwork, and frequent lifting of up to 50 pounds.

Provides first-line technical support to customers and researchers through tickets, email, and video channels, resolving L0-L2 issues. Documents workarounds and repeatable solutions, contributes to knowledge-base content, and helps improve support workflows. The role requires strong communication, problem-solving, time management, and familiarity with command-line tools and integrations such as Jira, SAML, APIs, and SSO/2FA. Candidates should have 0–2 years of technical support or customer-facing experience; cybersecurity interest is preferred.

Leads enterprise IT operations supporting cloud infrastructure, applications, identity services, cybersecurity coordination, change governance, and end-user support. Oversees Azure modernization, ServiceNow and Microsoft 365 operations, production releases, compliance activities, incident response, vendors, contractors, and cross-functional technical teams. Provides strategic guidance on modernization, service transformation, operational readiness, and technology investments supporting federal programs and mission operations.

Oversees regional vehicle and facility inspection operations, ensuring inspectors and contractors meet quality standards, policies, SLAs, and customer requirements. Recruits, trains, coaches, and manages inspection teams; coordinates with marketplace and sales teams on regional capacity and growth; manages contractor relationships; supports process improvements and technology releases; analyzes data for decision-making; and works in the field 1–2 days per week while serving as a reserve inspector.

Manages daily business operations, develops policies and procedures, improves processes, reduces costs, and oversees multiple projects and programs. Tracks performance metrics, prepares leadership reports and dashboards, resolves operational issues, coordinates staffing needs, and collaborates with internal and external stakeholders. The role also presents complex information and mentors less experienced team members.

Provides prompt support to internal and external users experiencing product or platform issues. Responsibilities include troubleshooting software and hardware, investigating problems across phone, email, and chat, escalating unresolved issues, following through on resolutions, and documenting tickets. The role requires strong communication, customer-service skills, attention to detail, adaptability, critical thinking, and willingness to support after-hours or weekends as needed. This is a fully remote, six-month temporary assignment.

Leads OneSkin’s customer support operation across DTC, marketplaces, AI chat, and professional channels. Manages internal and outsourced teams, SLAs, quality, staffing, training, and performance. Partners cross-functionally to improve retention, self-service, fulfillment issues, policies, adverse-event handling, fraud, and chargebacks. Owns CX technology configuration, automation, integrations, Voice of Customer programs, and reporting on contact trends, costs, service performance, and staffing.