Top Remote Customer Success & Experience Jobs in Dallas-Fort Worth, TX

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Leads SMB customer success for a dental AI SaaS platform, owning retention, churn reduction, onboarding, activation, adoption, forecasting, and customer health analytics. Hires and coaches CSMs, builds scalable playbooks and AI-powered workflows, uses data to identify risk, and partners cross-functionally to improve customer outcomes and expansion.

Lead and develop a team of Customer Success Managers while driving customer retention, account growth, satisfaction, and health metrics. Coach team members, support renewals and expansion opportunities, manage escalations, improve customer success processes, and collaborate with Product, Engineering, Sales, and Marketing. The role also contributes to strategic initiatives, customer-facing resources, onboarding, business reviews, and scalable playbooks.

Manage end-to-end onboarding for new customers from contract handoff through implementation, launch, adoption, and transition to Customer Success. Coordinate cross-functional teams, maintain project plans, manage risks and dependencies, define success criteria, communicate with customers and stakeholders, track onboarding health in Salesforce and Smartsheet, and improve onboarding processes and time-to-value.

Manage strategic customer relationships for National and Vertical Sales accounts across North America. Drive loyalty, retention, service quality, renewals, contract strategy, pricing, SLAs, compliance, and revenue growth. Partner with Directors and Account Executives to resolve escalated service and billing issues, support customer requests, identify decision-makers, and strengthen partnerships through business insight and industry knowledge.

Leads a team of 8–10 Customer Success Managers supporting North American construction customers. Oversees onboarding, adoption, portfolio health, escalations, executive relationships, playbooks, KPIs, hiring, coaching, and formal performance management. Partners cross-functionally with Sales, Product, Marketing, and Delivery to improve customer outcomes, develop value stories, and inform product strategy.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Leads an enterprise client experience team, overseeing customer service delivery, quality assurance, performance metrics, scheduling, case assignments, escalations, coaching, and process improvement. The role mentors representatives, conducts one-on-ones and quality reviews, manages service coverage across multiple channels, and partners with leadership to improve customer satisfaction and operational efficiency. Strong 401(k) plan administration knowledge and industry experience are required.

Owns end-to-end onboarding and implementation for multifamily real estate clients, including sales handoffs, technical setup, data migration, integrations, training, launch readiness, and first-90-day adoption. Coordinates cross-functional teams, manages escalations, monitors SLAs and customer health, and improves onboarding through SOPs, playbooks, training materials, and workflow automation. The role serves as the primary client contact during implementation and supports successful transition to Client Success.

Provide end-to-end relationship management and white-glove support for payroll and CPA partners. Serve as the primary contact, resolve escalations, coordinate solutions across internal teams, improve partner retention and satisfaction, maintain support documentation, communicate risks to leadership, and conduct proactive outreach. The role requires partnership experience, strategic relationship development, strong communication, meeting facilitation, CRM proficiency, and the ability to translate complex business issues for external stakeholders.