Top Remote Customer Success & Experience Jobs in Dallas-Fort Worth, TX

The VP, Client Service will lead a portfolio of healthcare clients, driving digital transformation and business modernization, while ensuring client satisfaction and revenue growth.

The Director, Customer Enablement & Learning will manage customer training and learning experiences for Applied's software, focusing on strategies that increase customer proficiency and adoption while leading a dedicated team.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Act as the on-site primary contact for property management partners to drive product rollouts, adoption, training, and change management. Manage strategic accounts, translate partner needs to product teams, troubleshoot in real time, and build long-term relationships while traveling regionally for launches and check-ins.

The Customer Success Manager is responsible for B2B sales focusing on account management, contract renewal, lead generation, and expanding client relationships in the Midstream sector.

Lead and build the Aircraft Division Customer Success function for V-BAT and X-BAT customers. Own Critical Accounts Program, drive customer adoption, readiness, and mission value. Establish account health criteria, success plans, escalation and recovery processes, cross-functional operating rhythms, executive reporting, and permanent corrective actions to ensure long-term customer success and operational readiness.

This role requires guiding customers in designing scalable systems using MongoDB, focusing on pre-sales efforts, technical alignment, and customer success. Candidates should have extensive experience in software and cloud architecture, along with strong communication skills.

Serve as senior relationship owner for high-value Coinbase customers: manage complex escalations end-to-end, drive onboarding and product adoption, mentor junior agents, surface feedback and trends to improve processes, and partner cross-functionally to deliver measurable improvements in satisfaction, retention, and product use.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Support Senior Account Manager in managing large partner relationships and SMB accounts. Project-manage marketing campaign execution, generate and analyze campaign reporting, provide optimization recommendations, onboard and educate clients, collaborate with data scientists and internal stakeholders, and deliver business reviews to demonstrate value.