Top Remote Customer Success & Experience Jobs in Dallas-Fort Worth, TX

Leads post-sales transformation and strategic success for major enterprise accounts. Partners with C-level executives, account teams, internal leaders, and strategic partners to drive adoption, technical health, renewals, satisfaction, expansion, and business value. Identifies risks, establishes success metrics, guides transformation roadmaps, develops repeatable execution processes, and leads high-performing Customer Success or consulting teams in complex global environments.

The Principal Consultant serves as a strategic advisor to Power and Renewables clients, driving product adoption, workflow integration, training, engagement, renewals, and retention. Responsibilities include developing account strategies, presenting analytics, facilitating onboarding and learning events, identifying stakeholders and business value drivers, gathering product feedback, supporting sales pursuits, and expanding client relationships. The role requires knowledge of the energy transition and the ability to explain technical concepts to diverse client audiences.

Manage assigned customer accounts, driving satisfaction, product adoption, retention, account growth, and advocacy. Responsibilities include resolving customer issues, developing account and strategic success plans, leading quarterly business reviews, analyzing customer health and usage metrics, communicating product feedback, and collaborating with internal teams. The role requires strong communication, presentation, organization, empathy, and creative problem-solving skills, with travel up to 15%.

Own strategy, renewals, expansion, and executive relationships for major enterprise bank and credit union accounts. Drive customer outcomes, retention, product adoption, and revenue growth while coaching Associate GMs. Partner with Product and Engineering to translate feedback into product requirements, use data to identify risks and opportunities, and manage high-level commercial and operational priorities.

Manage a portfolio of North American betting and gaming clients, driving retention, renewals, expansions, cross-sells, and upsells. Build account plans, lead business reviews, monitor performance metrics, communicate platform value, resolve concerns, and coordinate with customer success, sales, product, and engineering teams. Maintain accurate CRM forecasts and account records while applying fraud prevention knowledge to develop tailored solutions and strengthen executive relationships.

Owns the post-sales lifecycle for enterprise customers, serving as their primary advocate and coordinating onboarding, adoption, value realization, renewals, escalations, and issue resolution. Develops success plans, monitors account health, drives product usage, manages cross-functional teams, communicates with executive stakeholders, and delivers proactive recommendations and root cause analyses. Requires strong enterprise account management, escalation leadership, communication, and collaboration skills, with occasional travel and flexibility outside standard business hours.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Support a portfolio of clients through technical implementation, onboarding, adoption, and growth. Define implementation plans, configure the Quantum Metric platform, develop JavaScript analytics functions, and create alerts, dashboards, and reports. Diagnose script issues using browser developer tools and advise clients on digital performance optimization. The role requires managing multiple client priorities, communicating with technical and non-technical stakeholders, and traveling approximately 10%.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Manage issuer customer relationships in the credit card portfolio, develop growth strategies, analyze performance data, and provide recommendations. Build scalable customer success processes, playbooks, and automation while leading strategic reviews and collaborating with finance, analytics, marketing, and product teams. The role requires strong communication, analytical ability, CRM workflow experience, and comfort working in ambiguous environments.