Top Remote Customer Success & Experience Jobs in Dallas-Fort Worth, TX

The Manager of Customer Support will lead the team, manage escalated cases, drive operational excellence, and coach team members to improve customer outcomes.

Lead post-sales strategy and execution for large enterprise accounts, acting as a trusted advisor to C-levels. Drive adoption, renewals, expansion, and KPIs; mitigate risks; align roadmaps; collaborate with Account Executives and internal teams; set measurable success metrics and deliver scalable, repeatable transformation using ServiceNow and AI.

Serve as a strategic advisor driving adoption and value of Enverus Power & Renewables products. Lead onboarding, training, client engagements, and account strategy; present analytics, gather product feedback, support renewals, and expand user adoption while collaborating with sales and product teams.

This role requires guiding customers in designing scalable systems using MongoDB, focusing on pre-sales efforts, technical alignment, and customer success. Candidates should have extensive experience in software and cloud architecture, along with strong communication skills.

Manage a portfolio of strategic enterprise law firm customers, driving adoption, retention, loyalty, expansion, and net revenue retention. Serve as the central customer contact, conduct executive business reviews, develop success plans, monitor customer health, resolve blockers, and coordinate with sales, product, support, engineering, training, cloud services, and partners. Provide strategic guidance based on account intelligence and legal industry trends while identifying renewal risks and growth opportunities.

Manage a portfolio of healthcare customers across the Eastern and Central US, driving Zscaler adoption, value realization, renewals, and retention. Lead customer business reviews, monitor account health, mitigate risks, support HIPAA and security requirements, and educate stakeholders on product capabilities and best practices. The role requires strong networking troubleshooting, cloud security, authentication, and healthcare compliance knowledge, along with customer-facing technical and account management experience.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

The Technical Account Manager II will oversee customer engagements, providing guidance on product use, resolving technical issues, and ensuring satisfaction. Responsibilities include deployment support, performance monitoring, and customer training while building strong relationships to drive success.

Manage the full renewal lifecycle for public sector accounts—quoting, negotiating, and closing contracts. Maintain renewal forecasting in CRM, build stakeholder relationships, identify upsell/cross-sell opportunities, monitor engagement to mitigate churn, and collaborate on process improvements.

Manage a portfolio of existing accounts to drive retention, renewals, upsells, and expansion. Monitor account health and usage, conduct business reviews, build account plans and forecasts, liaise with product/engineering/support, maintain CRM data, handle renewals and negotiations, and occasionally travel to customers or industry events.

Manage a portfolio of customers to drive product adoption, satisfaction, retention, and expansion. Build relationships, identify risks, collaborate cross-functionally, maintain data and documentation, own customer workflows, and contribute to process improvements.