Top Remote Customer Support Jobs in Dallas-Fort Worth, TX

Manage Tier 1 customer cases to meet SLAs: assign priorities, maintain accurate customer information, provide timely updates, troubleshoot or escalate issues, collaborate with engineers and sales engineering, and contribute to the knowledge base with technical guides and how-to articles.

Inbound remote contact-center role supporting utility energy-efficiency programs. Handle calls, scheduling, enrollments, program education, basic tech support, chat/email, follow scripts, meet performance metrics, and work a committed schedule from a dedicated home office.

Provide inbound bilingual (English/Spanish) customer support for energy-efficiency programs: handle calls, scheduling, enrollments, program education, basic tech support, chat/email interactions, follow scripts, use multiple platforms, meet performance metrics, and maintain scheduled shifts in a remote home-office environment.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

As a Remote Bilingual Transaction Coordinator, you will manage real estate transactions, ensuring smooth communication between all parties, while providing exceptional client support in both English and Spanish.

Provide compassionate, customer-focused support for existing insurance claims via high-volume inbound/outbound calls. Update claim status, document interactions, coordinate with vendors, repair shops, and rental agencies, process payments, schedule inspections, and use multiple systems to resolve complex claim issues while meeting scheduling and training requirements.

Provide customer service and telephone support for impound recovery operations. Monitor and process account queues, assign vendors, maintain Google Sheets reports, liaise between clients/customers/vendors, escalate issues, and follow up to ensure timely recovery and documentation.

Provide inbound phone support for customers when insurance agents are unavailable. Handle high-volume calls, perform data entry, document interactions in the client platform, and follow security and technical requirements. Maintain a quiet professional workspace and meet scheduling and hardware/software prerequisites.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide first-line tax support to US taxpayers: respond to inbound inquiries, prioritize escalations, liaise with partners, monitor tax workflows, and collaborate with tax, product, and engineering teams to resolve issues and improve the customer tax experience.

Provide global escalation support, resolve customer tickets, communicate effectively, and maintain updated partner data while meeting KPIs.