Top Remote Customer Support Jobs in Dallas-Fort Worth, TX

Manage high-volume inbound/outbound customer and service-provider communications to coordinate emergency roadside assistance, document events in internal systems, troubleshoot breakdowns, escalate issues, and complete required training and tasks to minimize downtime.

Provide high-volume, phone-first customer support for truckers and partners across evening/overnight ET shifts. Troubleshoot in real time, use Zendesk/Slack/internal systems, deliver empathetic, efficient resolutions, escalate when needed, and contribute to continuous improvement and customer-obsessed service.

Lead and scale a multi-tier Support team, owning hiring, coaching, QA, escalations, incident response, performance analytics, and cross-functional projects to improve SLAs and customer experience. Balance daily people management with project delivery and on-call incident duties.

Assess and monitor inbound/outbound contact center interactions across multiple channels, document trends, create quality reports, recommend process and policy improvements, and communicate feedback to teams and management.

Process and review customer program applications and rebates, maintain CRM records, respond to customers via email/phone/chat, support reporting and dashboards, track open cases, escalate exceptions, and follow SOPs to ensure accurate, timely program support.

Help clients plan and book cruise vacations: recommend itineraries, accommodations, excursions, and transportation; process bookings and payments; answer inquiries; resolve booking issues; maintain relationships with cruise lines, suppliers, and clients to ensure satisfaction.

Provide remote corporate travel booking and advisory services using Sabre GDS for domestic and international air, rail, road, and accommodations. Ensure policy compliance, anticipate traveler needs to sell services, resolve customer issues, use positive phone techniques, and collaborate with teammates to coach and improve service levels across 24x7 shift coverage.

Own day-to-day user interactions across phone, chat, email and social to resolve patient and provider issues, monitor adherence, escalate technical problems, collect user feedback and testimonials, drive improvements, and ensure compliance with SOPs for complaints.

Lead and develop a multi-product SaaS support organization for ERP/CRM solutions. Manage support leads, SLAs, escalations, and process improvements; provide hands-on ERP/accounting troubleshooting; collaborate with Product, Development, Customer Success, and Professional Services; improve metrics, documentation, and customer satisfaction.

Provide exceptional customer service for order entry, pricing, availability, and quality issues. Execute order management SOPs, ensure accurate order lifecycle completion, escalate and resolve issues, liaise with sales/supply chain/manufacturing, maintain accounts in Salesforce, ensure SOX compliance, identify process trends and recommend improvements.