Top Remote Customer Support Jobs in Dallas-Fort Worth, TX

Serve as a BRUNT brand ambassador by engaging customers across communication channels, resolving issues, meeting satisfaction and response-time targets, providing product guidance, analyzing feedback trends, and recommending customer-experience improvements. The role requires strong communication, empathy, organization, multitasking, technical proficiency with multiple platforms, and flexibility for scheduled holiday coverage. It is fully remote but limited to applicants residing in specified U.S. states.

Coordinates pre-festival planning and daily operation of the Information Hub. Supervises, schedules, trains, and supports volunteers; collaborates with Box Office, Volunteer Resources, and Production teams; provides in-person patron assistance; manages setup, breakdown, rentals, communications, policy updates, project schedules, opening and closing duties, and post-festival reporting.

Provides bilingual customer-facing support for dealers, consumers, internal teams, auctions, DMVs, and other agencies to resolve vehicle title and lien issues. Reviews and completes title requests, identifies missing or erroneous documentation, maintains accurate records, escalates legal or risk concerns, and ensures compliance with company policies and legal guidelines. The role is remote, phone-intensive, and requires fluent Spanish, strong customer service, logical problem-solving, and Microsoft Office proficiency.

Provides billing support and customer service for small and midsize UCaaS customers through inbound calls, email, and follow-up. Responsibilities include documenting interactions in Oracle, explaining billing procedures, verifying account authorization, processing credits, refunds, and charges, and collaborating with technical support, sales, and customer service teams. The role requires strong communication, data entry, organization, billing research, payment-processing knowledge, and the ability to meet call center performance metrics.

Provides first-line customer support through approximately 80 daily calls, chats, and emails; accurately processes orders in SAP; resolves billing, payment, returns, and account issues; supports online platforms and marketing programs; educates customers on products and services; uses upselling techniques; documents interactions; and collaborates with internal teams while meeting service and compliance standards.

Provides proactive and reactive customer support throughout corporate relocation journeys. Advises customers on authorized services and policies, coordinates internal teams and supplier partners, manages complex relocation issues, maintains accurate records, and meets customer experience and service-level metrics. Communicates with client HR contacts, supports exception management, provides status updates, and uses multiple digital platforms across phone, email, and chat channels.

Supports members by handling personal and lifestyle-related tasks, including researching vendor availability and pricing, contacting businesses, organizing information in Google Sheets, creating calendar invites, and sourcing gifts. The role works with copilots, operations teams, vendors, and businesses rather than directly communicating with members initially. Requires strong organization, communication, web navigation, problem-solving, scheduling flexibility, and computer skills.

Advises online students on tuition payment plans, financial aid options, and application procedures. Collects and verifies documentation, maintains accurate student records, and ensures compliance with federal and university policies. Collaborates with internal departments, counsels students regarding balances and financing solutions, responds to inquiries, and supports registration and retention initiatives. The role requires strong communication, problem-solving, attention to detail, computer skills, and availability for evening or weekend schedules.

Provides phone and ticket-based customer support, resolves client issues, follows escalation workflows, manages competing priorities, and collaborates with Account Management, Scheduling, Billing, and Production teams. The role requires clear communication, composure under pressure, remote-work readiness, and accurate use of Zendesk, Slack, and Guru. Schedule is Monday through Friday, 10:30 a.m. to 7 p.m. Pacific Time.

Provide empathetic email and phone support to healthcare platform members. Investigate app, device, and account issues; resolve tickets; manage escalations; document cases; protect HIPAA-regulated information; and communicate proactively with members and internal teams. Monitor support metrics, identify recurring issues, suggest process improvements, and use approved AI tools responsibly to improve support workflows.