Top Remote Customer Support Jobs in Dallas-Fort Worth, TX

Handles incoming owner relations inquiries involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on cases, communicates professionally by phone and email, resolves difficult situations, builds client trust, and supports cross-training. Requires strong multitasking, organization, communication, and customer service skills, along with industry-related experience and proficiency in Microsoft Office and oil and gas software.

Supports clients and therapists through phone and live chat by troubleshooting billing and platform issues, explaining insurance benefits, educating users, and identifying root causes for Product teams. The role advocates for customers, resolves problems, meets conversation-volume metrics, and adapts to changing priorities in a fully remote startup environment.

Provide technical customer support for Moov’s SDKs, APIs, and integrations through email, Slack, web forms, and in-app channels. Troubleshoot frontend and API issues, create proof-of-concept implementations, guide customers through best practices, and collaborate with Product, Engineering, and Technical Writing teams. Analyze recurring issues, improve documentation and internal tooling, and help enhance customer satisfaction and resolution times.

Provide multi-channel customer support for payroll tax accounts: research and resolve tax notices, coordinate with tax agencies and internal teams, reconcile liabilities, assist with TPA and POA setups, and contribute to recurring filings and process improvements.

Provide expert technical support to enterprise customers by troubleshooting complex MongoDB, database, infrastructure, networking, storage, security, performance, recovery, and scalability issues. Analyze problems across application, database, and storage layers; advise on architecture and production operations; collaborate with product and development teams; contribute to diagnostic and performance tools; and mentor new engineers. This remote role follows a weekend shift after a six-to-nine-month weekday ramp period.

Manages and resolves disability claim escalations, customer inquiries, and processing questions. Investigates concerns, performs root cause and trend analysis, maintains database integrity, and recommends process improvements. Collaborates with Legal, privacy, account, claims, operations, and leave teams to address escalations and improve customer satisfaction. Requires disability claims expertise, knowledge of disability products and applicable laws, and proficiency with basic Microsoft tools.

Lead GitLab’s US Government Support Engineering team, overseeing complex enterprise troubleshooting, case resolution, hiring, onboarding, coaching, escalation management, and process improvement. Partner with product and engineering teams to address government-specific needs, participate in manager on-call coverage, support critical incidents, and improve service delivery for regulated customers.

Handle inbound cancellation calls and outbound lapse-recovery contacts to retain life insurance policyholders. Assess situations, recommend solutions, document interactions, maintain product knowledge, adapt communication bilingually (English/Spanish), and meet call center KPIs for retention, quality, and attendance in a remote environment.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Provide B2B client support by answering inquiries via phone and electronic channels, managing workflows, navigating multiple databases, resolving problems, recommending process improvements, and maintaining/growing client relationships. Work Monday–Friday on Hawaii time with required training hours.