Top Remote Customer Support Jobs in Dallas-Fort Worth, TX

Lead end-to-end reactive social support across major social platforms, run incident command during public crises, maintain playbooks and QA rubrics, drive automation and AI deflection, route customer feedback to product and analytics, and own performance scorecards for speed, quality, and sentiment recovery.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Serve as the Zendesk subject-matter expert for Professional Services: configure and optimize Zendesk workflows, gather and document requirements, design intake-to-delivery solutions, support integrations and governance, and drive change management, security, and stakeholder enablement.

Contact customers with overdue loans via high-volume inbound/outbound calls, negotiate and execute payment arrangements per company call flow, resolve complex late-payment issues with professionalism and empathy, accurately record interactions in the company database, and maintain strong time-management and remote-work discipline.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.

Handle high-volume inbound debit card calls, assist with escalations, supervisor callbacks, agent chat support, dispute data entry, and act as floor support or temporary supervisor as needed.

Own and optimize AI-powered support tools (chatbots, agent copilots, knowledge retrieval, automation). Monitor performance, identify automation opportunities, create and test prompts/workflows, maintain training data, coordinate integrations, and produce documentation and training for support teams.

This role focuses on optimizing customer support operations using AI tools, managing support technology, and improving workflow efficiency to enhance customer satisfaction and productivity.

Lead Travel Consultant handles complex domestic and international corporate travel bookings using Sabre GDS, advises clients on cost-effective itineraries and policy compliance, manages disruptions and emergencies, mentors team members, supports escalations and workflow, and contributes to training and process improvements while maintaining service-level agreements and data integrity.