Top Remote Customer Support Jobs in Dallas-Fort Worth, TX

Provides phone and video support to members and practitioners before and after virtual healthcare visits. Sets up, validates, and troubleshoots technology; assists with digital materials and system access; documents interactions across multiple systems; escalates issues according to protocols; and meets quality, productivity, attendance, and schedule-adherence metrics while maintaining HIPAA confidentiality.

Owns high-value and high-risk customer escalations from intake through resolution. Responsibilities include investigating claims using source data, applying decision frameworks, leading sensitive customer calls, coordinating legal settlements and finance refunds, maintaining case tracking, escalating precedent-setting decisions, and identifying systemic complaint patterns. Requires strong communication, organization, problem-solving, spreadsheet proficiency, and at least five years of experience in customer support, escalations, claims, or trust and safety.

Provides advanced remote diagnostic and repair support for vehicle issues, owns complex escalation cases, publishes service bulletins, and coordinates resolutions with TAC advisors, dealers, Field Service Engineers, Quality, Engineering, and leadership. The role identifies emerging product issues, develops solutions, delivers presentations, and maintains strong cross-functional relationships while supporting high-voltage automotive systems.

Provide first-tier remote customer support via phone, email, and written correspondence; resolve inquiries promptly, meet quality and performance metrics, handle escalations, and follow operational standards and schedules.

Provides first-line digital customer support through chat and tickets for Bilt members. Resolves payment, loyalty, and general platform inquiries; triages and escalates complex issues; documents interactions and identifies trends. Collaborates with internal teams and BPO partners, learns product updates, and adapts support to diverse member and partner needs. Requires weekend work and full-time weekday availability during five weeks of onboarding, including one week in New York City.

Provides phone, chat, and email support to payor partner clinicians and clients. Collaborates with Customer Operations, revenue cycle management, and Engineering teams to resolve billing issues, bugs, and stakeholder roadblocks. The role requires multitasking, health insurance and billing knowledge, technical proficiency, empathy, attention to detail, and calm problem-solving in a contact center environment.

Provides expert support for flight operations, ticketing complexities, booking issues, and escalations. Uses Amadeus GDS and NDC systems to troubleshoot reservations, applies airline policies for changes and irregular operations, and collaborates with airline partners and BPO teams. Leads training, analyzes escalation trends, documents workflows, improves processes, and supports cross-functional initiatives. The role operates on a flexible schedule, including overnight shifts and weekends, within a 24/7 environment.

Provides high-touch business travel consulting and reservation services across air, rail, car rental, hotel, ferry, black car, and charter bookings. Manages client portfolios, applies travel policies, identifies savings, supports online and offline booking tools, maintains service-level agreements, and builds lasting client relationships. The role requires strong business travel knowledge, GDS expertise, exceptional communication, attention to detail, and proficiency with Navan and R&M technology.

Manage Fieldguide’s distributed generalist product support team. Own support metrics, ticket quality, QA, escalations, follow-the-sun handoffs, staffing, hiring, onboarding, and career development. Build 24-hour weekday coverage across the US, London, and Seoul, coach specialists, improve processes and runbooks, and bring customer insights into product and engineering decisions. The role remains hands-on with tickets and escalations.

Provides empathetic support to students through calls, chats, texts, and emails. Handles Tier II tickets and escalations, resolves issues, uses AI-powered tools, documents feedback and product bugs, and shares insights with stakeholders. The role requires strong communication, multitasking, de-escalation, time management, product learning, and availability for evening or weekend shifts. It is primarily remote and customer-facing, with interactions occupying over 80% of the workday.