Top Remote Cybersecurity & IT Jobs
As a Senior Technical Support Engineer at Foxit, you will be responsible for providing expert technical assistance to customers using advanced PDF technology. You will troubleshoot complex issues, develop solutions, and ensure customer satisfaction with Foxit's products.
The Technical Support Engineer will work closely with customers to diagnose and resolve technical issues in production environments, collaborating with engineering and sales teams. Responsibilities include troubleshooting, improving product documentation, and enhancing internal tools while providing exceptional customer support.
As a Product Support Engineer, you will provide technical support, troubleshoot issues, enhance product functionality, and advocate for customer needs. You'll document procedures, assist with customer onboarding, and collaborate with engineering teams to improve user experience.
As a Technical Support Engineer at Soluna Cloud, you will assist customers in implementing AI solutions, troubleshoot technical issues, and optimize customer experiences. You'll work closely with sales to onboard new clients and help identify product improvements while enhancing your technical skills in a fast-paced environment.
As an Enterprise Support Engineer at BlueCat, you will engage with top enterprise clients to address technical issues, optimize the use of BlueCat products, and ensure best practices. Responsibilities include troubleshooting, debugging, and maintaining the technical relationship with customers while collaborating with various BlueCat departments to align service offerings with customer needs.
The Support Engineer at Givebutter will analyze and resolve complex technical issues for customers, ensure compliance with SLAs, provide guidance to support teams, and collaborate with engineering to enhance product stability and scalability.
The Systems Support Engineer will provide post-sale technical assistance and customer support for Keeper’s cybersecurity software. Responsibilities include troubleshooting technical issues, configuring SSO environments, and maintaining identity access management solutions. Strong communication and documentation skills are essential for assisting users with varying levels of technical expertise.
As a Frontline Support Engineer, you will provide real-time technical support for Fireblocks' SaaS platform and troubleshoot complex issues. This role involves owning problems through resolution and collaborating with senior teams during outages, while working in a fast-paced environment with a focus on meticulous case management.
The Support Engineer at Mixpanel helps users solve technical challenges, provide answers to product inquiries, share best practices, and collaborate with product teams to enhance customer experience. Responsibilities include supporting customers through email and chat, documenting bugs, and mentoring team members.
As a Technical Support Engineer at Redis, you will be responsible for troubleshooting and resolving complex technical issues for customers using Redis Enterprise Software on Azure. You will manage customer communications, provide root cause analysis, and collaborate with engineering for solutions while ensuring customer satisfaction and subscription value.
As a Frontline Support Engineer, you will provide technical support related to digital assets, troubleshoot complex issues, engage with customers professionally, and collaborate with senior teams during outages, operating in a fast-paced environment.
Seeking a dynamic and versatile Support Engineer to ensure seamless integration of the platform with clients' systems. Responsibilities include troubleshooting, data integration, and collaborating with the product development team to enhance client integration.
The L3 Cloud DevOps Engineer/SRE will enhance monitoring and alerting tools, build Grafana dashboards, collaborate across teams, manage service alerts, conduct user/system monitoring, and use Python for process automation.
As an Enterprise Support Engineer, you will optimize customer use of BlueCat products, troubleshoot technical issues, and be a trusted advisor to strategic enterprise customers. You will partner with clients, conduct performance tests, and collaborate across business units to enhance customer satisfaction and product usage.
As a Technical Support Engineer at Neon, you will provide first-line support to users, troubleshoot technical issues, and ensure a positive user experience with Neon Postgres. You will work closely with engineering teams to resolve complex problems and contribute to creating technical manuals and support tools.
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As a Technical Support Engineer I - Infrastructure at Pax8, you'll provide top-tier technical support for Microsoft Azure services and other cloud solutions, handling inquiries via phone and email. You'll educate partners on technologies, diagnose issues, and work with sales to enhance the support experience, ensuring timely resolutions and continuous learning in the field.
The Associate Solutions Support Engineer will provide technical support for Wiz's cloud security platform, troubleshoot customer issues, develop solutions, create documentation, and advocate for timely problem resolution, all while aiding in a collaborative team environment.
The Support Engineer at Rand Simulation will provide technical assistance with ANSYS software, troubleshooting issues related to installation and licensing, managing cases within the CRM system, conducting testing, acting as a liaison between Ansys and customers, and tracking support metrics.
As a Support Engineer, you will test and provide level 1 + 2 support for PUMA's data service applications, collaborate with REST API developers, monitor API performance, troubleshoot technical issues, and create operational documentation. You'll also manage service desk tickets to improve service reliability.
The Support Engineer will manage complex customer issues related to network routing, security, virtualization, and disaster recovery, while collaborating with teams to improve operational processes and providing technical support. This involves troubleshooting, documentation updates, training recommendations, and after-hours support as needed.
As a Technical Support Engineer, you will provide first-line technical support for customers using the HiddenLayer AISec Platform, enhancing customer loyalty and knowledge, while ensuring timely resolution of issues. You will help build a customer knowledge base and provide training when needed, contributing to the team's success in supporting global enterprise customers.
As a Senior Technical Support Engineer, you will provide top-tier technical support to US Federal and Government customers, manage support tickets via Zendesk, triage issues, communicate with customers, document bugs, and collaborate with teams to resolve issues while maintaining high levels of customer satisfaction.
The Support Engineer at Mixpanel assists customers with technical challenges, responds to inquiries, investigates bugs, provides feedback to improve processes, and collaborates with product teams. They are expected to develop technical skills, understand product analytics, and mentor team members.
As an Imagery Support Engineer, you will optimize satellite tasking for hyperspectral imagery delivery to clients, provide technical customer support, troubleshoot issues, develop documentation, and ensure quality assurance checks on data.
As a Support Engineer at Mixpanel, you will assist users in overcoming technical challenges, utilizing our analytics platform, and enhancing their understanding of product features. Responsibilities include responding to customer inquiries, investigating bugs, documenting feature requests, and collaborating with the product and engineering teams to improve user experience.
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