Top Remote Cybersecurity Customer Success & Experience Jobs

Support management of client portfolios, process client information accurately, maintain records, and contribute to efficiency improvement in the Executive Compensation Services team.

The Support Specialist will handle customer inquiries, triage issues, maintain high service levels, and collaborate with teams to enhance customer experience.

The Senior Sales Engineer will deliver technical presentations, gather customer requirements, design evaluation plans, and lead product evaluations. The role involves high-level strategy and hands-on execution in a customer-focused environment.

The Customer Success Manager ensures positive customer experiences, manages client lifecycles, upsells services, and fosters strong relationships with stakeholders.

As a Senior Solutions Engineer, you will partner with the sales team to support enterprise customers, deliver presentations, and run proof-of-concept trials while leveraging technical expertise in networking and security.

Own partner onboarding and early adoption for MSP partners: drive setup, monitor license deployment and health, provide training and escalation, coordinate with technical teams, support renewals, and iterate on processes to improve partner outcomes and time-to-value.

Manage long-term client relationships to ensure satisfaction and product adoption. Coach clients on SailPoint IdentityIQ and identity governance best practices, monitor account health, surface expansion opportunities, drive contract renewals, and provide strategic updates to internal stakeholders. Advocate for customers and resolve issues to maximize lifetime value.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

The Solution Consultant will engage in pre-sales technical positions, demonstrate ReversingLabs solutions, and support customers in understanding threat intelligence and cybersecurity workflows.

The Engagement Manager II is responsible for maximizing customer value and retention by managing technical programs and building strong customer relationships while leading cloud strategy initiatives.