Top Remote Cybersecurity Customer Success & Experience Jobs

Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.

Manage post-sales relationships with enterprise customers, provide product and technical support, translate customer requirements to product and engineering teams, deliver presentations, identify new business opportunities, and represent the company at conferences and events.

Serve as primary advocate for a portfolio of enterprise customers, lead onboarding and adoption, build and execute success plans, monitor customer health, drive renewals and expansions, manage escalations, and collaborate across Sales, Product, Support, and Services to deliver measurable business outcomes.

As a Senior Technical Account Manager, you will manage client portfolios, provide technical guidance, oversee data integration, and ensure optimal platform usage for fraud detection.

Responsible for managing customer technical health, support assistance, training, feature deployment, and building customer relationships to enhance platform usage.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

The Director of Technical Support leads the technical support team, driving strategic initiatives, managing performance metrics, and ensuring quality resolution experiences for MSP partners while deploying AI-powered tools.

Manage a portfolio of enterprise Keeper Security customers to drive adoption, renewals, upsells and expansions. Build relationships with senior and C-level contacts, conduct QBRs, troubleshoot technical issues, advise on security best practices, negotiate contracts, and collaborate cross-functionally to deliver customer value and meet revenue quotas.

As a Senior Customer Success Engineer at Veeam, you will drive technical success across client engagements, lead onboarding processes, conduct recovery simulations, and manage stakeholder communications, ensuring long-term customer outcomes and satisfaction.

Lead strategic customer engagements to drive adoption and cloud security best practices for enterprise clients. Own projects, influence stakeholders from technicians to CISOs, identify expansion opportunities, deliver TCO/business cases, enable teams via training and governance, and advocate customer security needs internally to maximize Wiz value.