Are you passionate about building relationships and ensuring customer success?
Are you a fast learner who is fascinated by cloud technologies?
Join our prestigious team
Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.
Shape value for our customers
You will be responsible for maximizing value, retention and growth throughout the customer lifecycle. You will help build and develop customers' cloud strategies. Becoming an industry expert, delivering innovative outcomes for customers through relationships, business acumen, and operational focus.
As an Engagement Manager II, you will be responsible for:
- Working independently as a trusted advisor for customer stakeholders to support their long-term strategy and visions
- Owning the technical program management while maximizing Akamai's platform value for the customer
- Being the central point of contact for customers and leading the integrated account team delivering customer success
- Educating customers on and empowering their adoption of Akamai's products and services to support account growth
- Responding to escalations when various program management issues arise and leading operational improvements to mitigate future risks
Do what you love
To be successful in this role you will:
- Have 8 years of relevant experience and a Bachelor's Degree in Computer Science or its equivalent
- Have relevant experience in customer-facing technical roles within public cloud or cloud software companies
- Demonstrate proven ability to manage and deliver large-scale cloud projects for enterprise customers
- Have solid consulting, relationship-building, and communication skills with stakeholders at all organizational levels
- Possess hands-on expertise in IaaS, Kubernetes, containers, CI/CD pipelines, or other modern cloud technologies
- Have program or project management experience across cross-functional technical teams, with cloud architect certifications
- Be proficient in English and Mandarin (written and spoken), with solid presentation skills to explain complex technical concepts clearly
- Be willing to travel 25-35% to customer offices, and cover the West Coast area (California and Seattle)
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
Compensation
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $119,600 - $215,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
Skills Required
- 8 years of relevant experience
- Bachelor's Degree in Computer Science or equivalent
- Experience in customer-facing technical roles in cloud companies
- Proven ability to manage large-scale cloud projects
- Solid consulting, relationship-building, and communication skills
- Hands-on expertise in IaaS, Kubernetes, containers, CI/CD pipelines
- Program or project management experience
- Proficient in English and Mandarin, with solid presentation skills
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
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Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
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Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
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Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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