Top Remote Cybersecurity Customer Success & Experience Jobs

Provide real-time customer support via live chat, handling multiple conversations, troubleshooting issues, escalating when needed, documenting interactions, reporting trends, maintaining product knowledge, meeting performance metrics, and offering basic upsells when appropriate.

Serve as a Strategic Technology Advisor driving executive-level IT, cybersecurity, cloud, and lifecycle strategy. Proactively identify operational risks, own retention and NRR, orchestrate internal teams, and guide multi-stakeholder technology initiatives to measurable business outcomes.

Act as the primary technical advisor for Cyera's platform to drive customer adoption, onboarding, training, and expansion. Troubleshoot technical issues, design custom use cases, run executive and technical workshops, monitor customer health, mentor teammates, and influence product roadmap to maximize customer ROI and retention.

Lead technical account management for enterprise customers: coordinate cross-functional technical projects, manage timelines and deliverables, liaise between GTM, Solutions Engineering, Product and Support, drive onboarding to adoption, maintain project documentation, and provide architectural and operational guidance to maximize customer value.

The Call Monitoring Manager leads the call monitoring program, ensuring quality assessments of customer interactions, coaching staff, and promoting accountability and improvement processes within a regulated environment.

Account Managers at GDT ensure client satisfaction, manage accounts, create strategies for client acquisition, and exceed sales quotas while providing exceptional customer service.

The Customer Success Manager collaborates with customers to maximize their value from Proofpoint products, ensures successful deployments, and advocates for customer needs while driving project completion and customer satisfaction.

Lead strategy, planning, and execution of virtual and in-person customer events, hacking challenges, and community programs for Strategic Accounts. Use AI tools and data-driven metrics to measure outcomes, manage budgets, vendors, logistics, and cross-functional stakeholder alignment to drive customer engagement and business results.

Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

The Principal Customer Success Manager leads strategic Enterprise accounts, drives customer alignment, oversees revenue retention, and influences security strategies through executive-level engagements.