Top Remote Customer Success & Experience Jobs in Columbus, OH

Owner of Grow (GoHighLevel) onboarding, churn-saves, and escalated technical support. Run White Glove setups, lead live configuration calls, troubleshoot automations/integrations/A2P SMS, document work, and surface patterns to CX Ops and Product to increase adoption and retention.

Manage a book of client accounts to drive retention and satisfaction. Serve as primary client contact, develop account plans, implement solutions, coordinate with internal partners, handle contracts/compliance, produce and interpret reports, and escalate and resolve client issues. Support marketing and client communications and maintain regulatory and platform knowledge.

Post-sale technical expert who resolves stalled adoption at enterprise accounts by configuring and documenting complex Tanium deployments, enabling end-users, providing onsite assistance, and delivering feedback to Product, Engineering, and Customer Success teams to drive value realization.

Serve as primary post-sales strategic partner for largest enterprise clients, driving AI Agent adoption, ROI, optimization, governance, renewals, and cross-functional advocacy to turn customers into champions.

Serve as a trusted advisor managing a portfolio of financial services clients to drive satisfaction, retention, renewals, and revenue growth. Lead onboarding, implementation, strategic account planning, needs assessments, contract renewals, and performance monitoring while collaborating with delivery, product, and internal teams.

Own post-sale lifecycle for a portfolio of enterprise accounts — onboarding, adoption, expansion, and full-cycle renewals. Build executive relationships, run QBRs/EBRs, track adoption metrics, manage renewals/forecasting in Salesforce, identify upsell opportunities, and act as voice of the customer internally.

Provide bilingual (Spanish/English) technical integration support to customer developers integrating NMI payment APIs/SDKs into POS, mPOS, or e-commerce systems. Troubleshoot issues, maintain local implementations, create/update documentation, act as an internal technical contact, and contribute to projects to ensure customers go live successfully.

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

Serve as the Research division’s strategic partner to university executives, building relationships, creating success plans, driving partner utilization and outcomes, supporting renewals and growth, onboarding partners, and representing partner needs internally. Facilitate presentations, advise on strategy, and use Gainsight and Salesforce to report partner health while traveling to campuses and conferences as needed.

Handle inbound and outbound calls from patients seeking to cancel services; address inquiries about payments and claims; resolve concerns and overcome objections to retain patients; maintain product knowledge, confidentiality, and a patient-first attitude; perform related administrative duties. Remote, full-time role.