Top Remote Customer Success & Experience Jobs in Columbus, OH

Manage the full lifecycle of strategic telehealth partners: lead implementation, drive patient and provider adoption, develop success plans and KPIs, act as primary client contact, coordinate cross-functional teams, present data-driven business reviews, and identify growth opportunities.

Manage and retain a book of P&C business through client servicing, renewals, endorsements, billing, certificates, and carrier negotiations. Provide timely client support, advise on coverage gaps, coordinate internal resources, and follow internal workflows and timelines.

The Entry-Level Account Manager will manage healthcare client relationships, ensure satisfaction, and understand medical billing and credentialing processes.

The role involves creating a private executive network for Salesforce leaders, focusing on peer interactions, content strategy, and member curation, while ensuring confidentiality and promoting meaningful discussions.

Serve as an early, high-impact customer-facing teammate owning inbound support across email, chat, and calls. Use AI tools to draft responses, log bugs in Linear, maintain help center content, synthesize customer feedback into product insights, and collaborate with product and engineering to resolve and prevent issues.

The AI-Enhanced Virtual Assistant will support AI integration, administrative tasks, communication management, project coordination, and client interaction to enhance operational efficiency.

This role focuses on customer onboarding, training, and support in a fast-paced environment, ensuring brands gain value from OuterSignal's insights.

The Account Manager will oversee SEO and content projects, analyze digital marketing campaigns, and manage client deliverables while driving growth initiatives.

As an Enterprise Account Manager, you'll drive sales and customer success for Global 2000 companies, leveraging SaaS technology and your negotiation skills to maximize contract value and customer retention. You'll also help shape the sales process and promote the Zip platform.

Lead strategic delivery and governance for complex AI implementations in insurance, acting as a trusted advisor to senior stakeholders. Drive adoption, measure ROI, secure renewals and expansion, influence product strategy, mentor CEMs, and manage cross-functional risks and escalations.