Top Remote Customer Success & Experience Jobs in Columbus, OH

Serve as a strategic customer advocate to drive product adoption, retention, renewals, and expansion. Build success roadmaps, assess customer health (using Totango), demo Verint solutions, manage escalations, gather product feedback, and collaborate cross-functionally to ensure customers achieve desired business outcomes and measurable value.

Lead a national Client Success team responsible for retention and upsell revenue with large employer clients. Serve as executive sponsor, manage KPIs and pipeline, represent Progyny at client meetings, resolve escalations, optimize account management processes, scale staffing and compensation, and develop team capabilities. Requires frequent client travel (30-40%).

Serve as the primary technical advisor for enterprise contact center clients to optimize Five9 deployments. Provide consultative best practices, manage implementations and project status, deliver presentations/demonstrations, and deepen client relationships through proactive solutions and support both remotely and on-site.

The Strategic Account Manager will manage and retain Key Bank's enterprise payment clients, enhancing relationships through cross-selling, service support, and proactive engagement while ensuring compliance and optimizing client solutions.

Manage post-sales client relationships for programmatic campaigns using the StackAdapt DSP. Design, set up, optimize, and report on RTB campaigns, troubleshoot tags/pixels, drive retention and upsells, and provide strategic advisory and training. Travel up to 20%.

Serve as an embedded technical account manager delivering and supporting UiPath automation solutions, liaising between customers and developers, conducting health checks, providing technical support, and leading a customer-centric team to ensure service quality and continuous improvement.

Manage post-sales relationships for enterprise rehab therapy customers, driving onboarding, adoption, retention, and expansion. Serve as primary contact for largest accounts, deliver training and strategic reviews, translate usage data into recommendations, support change management, and coordinate cross-functional resources to ensure successful go-lives and ongoing value realization.

Serve as an embedded customer success and implementation lead for assigned health systems across the Central Region. Own post-sale delivery, onsite deployments, training, workflow alignment, adoption tracking, and cross-functional coordination to drive measurable clinical and operational outcomes. Travel 20–40% and partner with product, sales, and engineering to surface feedback and scale solutions.

As an Account Director, you will manage enterprise client relationships, drive revenue growth, and ensure successful execution of strategies tailored to client goals, focusing on building long-term partnerships and navigating complex environments.

Manage a portfolio of enterprise, multiyear IDS customers to drive adoption, measurable outcomes, and retention. Act as primary CSM contact, advise on best practices, deliver training and demos, interpret analytics into recommendations, coordinate implementations, and collaborate with sales, product, and modality partners to grow accounts.