Top Remote Customer Success & Experience Jobs in Columbus, OH

Lead client onboarding and implementation for health plan customers, operate embedded on client sites to translate claims data and workflows into internal execution, develop repeatable playbooks, monitor recovery outcomes, resolve operational blockers, and partner cross-functionally to inform product and scale operations.

Manage and drive customer renewals via proactive engagement, CRM pipeline management, and cross-functional collaboration with sales to minimize churn, identify expansion opportunities, and support forecasting and reporting.

Drive customer outcomes for a portfolio of SaaS customers by building success plans, increasing adoption, monitoring health, mitigating risk, coordinating cross-functional teams, and enabling renewal readiness through proactive engagement, communication, and continuous improvement.

Customer-facing role that quantifies and communicates value from Accruent's SaaS solutions. Develops business cases, ROI/TCO analyses, and value-tracking frameworks; supports sales and executive conversations to drive retention, expansion, and advocacy. Collaborates with Sales, Services, Product, and Value Realization teams and enables value-based selling through templates, presentations, and EBR insights.

Provide multi-channel support (phone, email, chat) for estate-planning SaaS users: diagnose, resolve, and escalate tickets; maintain knowledge base; improve AI chatbot responses; coordinate escalations and collaborate with Success Team. Use Intercom, Salesforce, ChurnZero, and other tools to track issues and drive customer satisfaction.

Lead and advise customers through migrations from Google Workspace, Exchange, Box, Dropbox, and file shares to Microsoft 365 (Exchange Online, OneDrive, SharePoint). Assess requirements, design migration strategies, coordinate delivery teams and partners, mitigate risks, optimize migration throughput, and develop reusable playbooks. Influence product and tooling improvements and drive adoption and customer success across stakeholders.

Own a portfolio of US enterprise accounts end-to-end: onboarding, deployment, adoption measurement, value delivery, renewals, and expansion. Work alongside Sales on solution design, POCs, technical evaluations, and compliance reviews. Deliver quantified customer value, forecast renewals, and perform hands-on configuration and post-go-live work while engaging senior stakeholders.

Serve as the technical partner for enterprise customers to deploy and scale AI voice agents. Lead onboarding, design integrations and conversation flows, debug APIs/webhooks/SIP/telephony/authentication, work inside customer codebases, surface product gaps to Product & Engineering, and drive adoption and expansion across accounts.

Serve as a strategic customer advocate to drive product adoption, retention, renewals, and expansion. Build success roadmaps, assess customer health (using Totango), demo Verint solutions, manage escalations, gather product feedback, and collaborate cross-functionally to ensure customers achieve desired business outcomes and measurable value.

Lead a national Client Success team responsible for retention and upsell revenue with large employer clients. Serve as executive sponsor, manage KPIs and pipeline, represent Progyny at client meetings, resolve escalations, optimize account management processes, scale staffing and compensation, and develop team capabilities. Requires frequent client travel (30-40%).