Top Remote Customer Success & Experience Jobs in Columbus, OH

This role provides executive support to the Managing Director, managing schedules, correspondence, meetings, and coordinating team projects across time zones.

Own full client onboarding and implementation lifecycle for SaaS platforms. Configure systems, manage integrations and data migrations, drive fast go-lives, run trainings, troubleshoot issues, and build scalable templates and playbooks while partnering with Sales, Product, and Engineering.

Lead a client experience team, utilizing AI and technology to enhance service quality while maintaining personal interaction. Manage metrics, coach talent, and optimize support operations.

Own a portfolio of community bank and credit union clients, drive product adoption and renewals, lead executive business reviews and onsite engagements, identify upsell opportunities, triage escalations, and collaborate with Implementation, Product, and Support to maximize client value and retention.

The Senior Director of Customer Success at Limber Health will manage large client accounts, drive growth through upselling, and lead a team focused on client satisfaction and success.

Lead and manage relationships with strategic enterprise accounts, ensuring growth and value realization while advocating for customer needs internally.

This is a standing posting for potential job openings at Ballotpedia, focusing on various roles mainly in editorial and operations. Applicants can submit their resumes and cover letters for future consideration.

Lead enterprise customer success for Inspectorio's supply-chain SaaS: manage onboarding and multi-module implementations, configure platform components, drive ROI and product adoption, serve as technical escalation point, perform business-analysis and UAT, coordinate cross-functional teams, and support contract/subscription changes.

Serve as the primary technical advisor for government accounts post-sale: lead onboarding, design and integration, execute technical account plans, deliver training, monitor usage/health, drive adoption and advocate customer needs to Product and Engineering.

The AI Success Manager will drive successful AI deployments, manage customer engagements, and ensure efficient project delivery while collaborating across teams for desired outcomes.