Top Remote Customer Success & Experience Jobs in Columbus, OH

Lead customer success strategy for enterprise and mid-market healthcare clients, owning net revenue retention, renewals, expansion, platform adoption, and value realization. Manage and grow a Customer Success team, build scalable playbooks and workflows, resolve escalated operational and technical issues, conduct executive business reviews, and collaborate with Product, Engineering, and Implementation teams. Maintain executive relationships with health systems and revenue cycle leaders while using customer and product data to reduce churn and identify growth opportunities.

Manages global client servicing strategy for a major travel-management account. Leads client negotiations, influences decision-makers, identifies portfolio risks, coordinates mitigation with service leaders, and drives premium revenue and program optimization. Applies data-driven analysis, consultative expertise, financial understanding, negotiation, and problem-solving skills to improve customer satisfaction, control operating expenses, and achieve performance targets across East Coast U.S. and European time zones.

Drive adoption, value realization, retention, and expansion for Adobe Experience Cloud customers. Manage client relationships, define success metrics, track ROI and adoption, lead value realization programs, identify risks and upsell opportunities, support strategic reviews, engage stakeholders, troubleshoot adoption challenges, and coordinate escalations across consulting and delivery teams.

Manage ACOM customer accounts across the Americas, serving as the primary post-delivery contact. Build stakeholder relationships, drive adoption and value realization, monitor account health, support renewals, identify expansion opportunities, coordinate issue resolution, manage escalations, capture product feedback, and maintain accurate CRM and customer success records. The role requires extensive experience with mission-critical communications platforms and involves 50% travel.

Serves as a strategic customer advisor, building relationships, driving technology adoption, developing success plans, providing training, resolving escalated issues, conducting health checks, and identifying renewal and upsell opportunities. The role manages customer outcomes and revenue retention across an assigned territory, requiring strong communication, analytical, presentation, and prioritization skills. Travel of 20–30% by air and car is expected.

Own post-sales customer success for LaunchDarkly accounts, guiding onboarding, implementation, adoption, risk mitigation, renewals, and expansion. Provide technical and prescriptive guidance to developer-focused customers, build champions and executive relationships, coordinate cross-functional teams, and manage retention and renewal forecasts. The role requires strong customer success, sales, project management, and technical product experience, preferably in DevOps.

Own enterprise customer onboarding, deployment, adoption, technical success plans, renewals, and expansion opportunities. Guide customer administrators and platform teams on configuration, deployment readiness, and best practices while coordinating complex issues with Solutions, Support, Product, and Engineering. Monitor customer health, usage, risks, and adoption milestones; serve as the primary customer contact and provide actionable product feedback. The role requires strong technical fluency across cloud infrastructure, DevOps, developer tools, and SaaS or self-hosted deployments.

Own the post-sale customer journey for software accounts, including onboarding, technical setup, training, adoption, renewals, retention, support, and expansion. Lead customer meetings and business reviews, create educational content, identify renewal risks, partner with sales, and improve customer success processes and engagement templates.

Manage end-to-end implementations for strategic (enterprise) customers, develop and execute implementation plans, configure complex B2B SaaS workflows and integrations, drive change management, advise on best practices, measure outcomes with data, and collaborate cross-functionally to ensure timely, successful onboarding and customer value realization.

Lead and develop a team of Implementation Customer Success Managers while overseeing multiple Datarails implementation projects from planning through deployment. Serve as a customer and internal escalation point, monitor timelines and scoped hours, manage project risks, conduct customer status meetings, and ensure successful handoffs. Collaborate with Sales, Product, R&D, and live teams to improve implementation processes, playbooks, customer journeys, and product feedback.