Top Remote Operations & Support Jobs in Columbus, OH

Leads continuous improvement initiatives to improve operational performance, quality, efficiency, and organizational effectiveness. Partners with business leaders to identify opportunities, analyze root causes, optimize processes, establish performance metrics, standardize work, and implement data-driven solutions. Provides training and coaching on Lean and Six Sigma methodologies, facilitates cross-functional problem solving, and strengthens operational routines such as huddles, leader standard work, and performance reviews. Annual travel is required for planning, team building, or conferences.

Paid, full-time summer interns support product management, business operations, strategic projects, data analysis, process documentation, reporting, dashboards, presentations, stakeholder collaboration, and implementation initiatives. Interns develop analytical, project management, communication, and business problem-solving skills while working in a hybrid schedule near assigned offices.

Provides optional coverage shifts for Safety Support Specialists, reviewing student safety alerts and escalating concerns to school administrators. Handles support tickets and phone calls, identifies sensitive issues and trends, follows established protocols, contributes to training and knowledge resources, and supports team projects and technical support needs. Requires calm judgment, emotional intelligence, flexibility, reliable independent work, and customer-facing support experience.

The job description contains no substantive information about responsibilities, qualifications, compensation, work location, travel, or clearance requirements.

Lead CEA’s grantmaking operations across intake, diligence, compliance, structuring, payments, monitoring, and closeout. Serve as the internal authority on US charitable grantmaking, including cross-border grants, individual grants, DAFs, and non-standard vehicles. Manage and grow the Grants Operations team, partner with grantmakers and Finance, establish scalable systems and controls, and guide risk-sensitive decisions. Develop SOPs, templates, technology systems, reporting, and evaluation processes that support rapid, compliant grant deployment.

Build and operate an AI-assisted revenue acquisition engine through prospect research, outbound campaigns, CRM automation, lead follow-up, database reactivation, appointment generation, pipeline management, reporting, and continuous campaign optimization. The role targets private-pay healthcare businesses and requires independently managing prospect data, workflows, messaging, qualification, and revenue-focused growth initiatives.

Reviews and processes New Jersey Universal Service Fund applications, verifies eligibility and documentation, calculates benefits, and approves, denies, or pends cases. Maintains regulatory compliance, performs quality reviews, identifies discrepancies, communicates with applicants, coordinates with community and state agencies, manages case records, prepares reports, and recommends process improvements. The role supports customers experiencing financial hardship and helps administer energy assistance programs.

The Senior Business Analyst will lead discovery and requirements analysis for Lilly Direct, translating business objectives into traceable business, process, functional, nonfunctional, and data documentation. Responsibilities include process and data modeling, stakeholder workshops, impact and risk analysis, backlog refinement, acceptance criteria, change control, testing readiness, and post-launch validation. The role partners with business, product, technology, data, compliance, and Agile delivery teams and requires direct-to-consumer digital pharmacy experience.

Lead a regional team of up to 15 Support Engineers across the Americas. Oversee support operations, workforce planning, service-level performance, escalations, critical incidents, and post-incident reviews. Drive AI and automation adoption to improve support efficiency, collaborate with Customer Success, Product, and Engineering, and lead hiring, onboarding, coaching, and talent development initiatives.

Provide global IT support across hardware, software, identity, networking, cloud applications, onboarding, device provisioning, access management, endpoint administration, and asset tracking. Administer workplace systems including Okta, Google Workspace, and Kandji or Jamf. Troubleshoot macOS and Windows environments, maintain documentation and inventories, support security and compliance activities, and build automations to improve IT workflows and employee experience.