Top Remote Operations & Support Jobs in Columbus, OH

Administer GoHighLevel CRM pipelines, campaigns, contacts, and automations; build digital workflows; manage ClickUp tasks; maintain WordPress sites; support Stripe, API, and system integrations; troubleshoot workflow issues; research AI tools; streamline manual processes; assist with marketing, social media, and reporting; and explain technical solutions to non-technical stakeholders.

Own premier customer accounts and escalated support tickets through resolution, coordinating cross-functional teams and managing churn risk. Provide expert support for Shippo’s webapp and API, de-escalate sensitive or executive-level issues, identify recurring product problems, and provide product feedback. Mentor specialists, conduct training, create documentation, and use AI-assisted tools for ticket research, quality assurance, and pattern analysis.

Analyzes business needs, gathers and documents requirements, translates them into application and systems solutions, coordinates configurations with IT teams and vendors, performs testing and root cause analysis, supports end users, and coordinates project activities through go-live. Develops documentation and training materials while providing application support and resolving complex system issues.

Analyzes student support and academic data to identify trends, barriers, and intervention opportunities. Develops dashboards, KPIs, workflows, documentation, and reporting processes that improve advising operations, student persistence, retention, and degree completion. Partners with cross-functional academic and student support teams to translate operational needs into technology requirements, process improvements, and actionable insights.

Provides first-level remote technical support for hardware, software, networks, Microsoft 365, cloud services, user accounts, and access management. Installs and maintains devices, monitors ticket requests, supports onboarding, documents solutions, assists with deployments and upgrades, and helps maintain secure technology systems. The role also improves support processes, delivers user training, and provides responsive customer service to employees.

Creates, reviews, edits, and manages complex cybersecurity professional services documents, including Statements of Work and Change Orders. Coordinates stakeholders, review cycles, approvals, signatures, tracking, and version control. Performs quality assurance, maintains process documentation, researches information, supports process improvements, and mentors team members. Requires advanced professional writing, editing, proofreading, organization, decision-making, and multitasking skills in a fast-paced environment.

Provide technical support to customers and internal users through phone and email. Diagnose and resolve SaaS application, system, network, database, and data-related issues; analyze application data; assist with IT questionnaires and assessments; collaborate with hospital IT and pharmacy teams; maintain customer satisfaction; and participate in occasional overnight on-call coverage.

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.

Provide customer support through email and phone, resolve and escalate issues, monitor live transportation trips, coordinate responses to disruptions, communicate updates, document interactions in Sprinklr, educate customers on DOT rules, and collaborate with drivers and internal operations teams. The role requires flexible night and weekend availability, strong organization, calm problem-solving, and adherence to service-level agreements.

Leads digital technology operations at an onsite aerospace facility, serving as the primary escalation point between enterprise technology teams, local leadership, vendors, and production environments. Oversees infrastructure reliability, security, compliance, audit readiness, hosting costs, service-level performance, technology deployments, and maintenance. Coordinates network, wireless, facility, conference room, machine installation, collaboration, telecommunications, and security initiatives while advocating for site priorities and ensuring timely resolution of technology issues.