Top Remote Operations & Support Jobs in Columbus, OH

Administers defined benefit pension plans, resolves escalated eligibility, participant data, system, and service issues, and ensures processing quality. Serves as a client and plan-rules subject matter expert, leads change initiatives from discovery through go-live, maintains requirements and process documentation, validates system processing, identifies enhancements, performs peer reviews, and mentors junior analysts.

Provides executive leadership for end-to-end mortgage operations across retail and wholesale channels. Leads operational transformation through process redesign, AI, automation, performance management, technology optimization, and workforce planning. Oversees processing, underwriting, appraisal, closing, funding, post-closing, securitization diligence, compliance, quality, capacity, and customer experience. Partners with Technology, Product, Risk, Finance, Capital Markets, and Compliance to reduce costs and cycle times while scaling operations within existing headcount.

Owns daily contact center operations, including Talkdesk administration, campaign setup, workforce planning, KPI reporting, quality assurance, compliance, training, and process improvement. The role supports activation, pharmacy, and clinical operations by improving telephony workflows, automating reporting and QA processes, managing outreach lists, coordinating vendors, and translating operational needs into technical requirements. This is a fully remote position with a preferred evening shift and rotating Saturday coverage.

Manage workforce scheduling, staffing plans, and intraday operations to meet service-level and efficiency targets. Build and optimize schedules using forecasted volumes, monitor real-time staffing and queues, identify service-level risks, and recommend solutions. Collaborate with internal stakeholders, respond to intraday support requests, analyze workforce trends, and redesign workflows as needed while maintaining compliance.

Investigate, evaluate, and manage workers’ compensation claims from start to finish. Negotiate settlements, make timely independent decisions, and build relationships with injured workers, employers, medical providers, and attorneys. The role requires strong communication, organization, critical thinking, multitasking, and negotiation skills, along with prior workers’ compensation, insurance, claims, or risk management experience. This is a hybrid position based in Boise, Idaho.

Manages student enrollment and academic records from matriculation through graduation. Serves as a first point of contact for Registrar Office procedures, supports students and faculty, onboards students in Colleague, produces graduate awards in Parchment, provides enrollment verification documentation, and collaborates with academic departments to support student retention.

Designs and implements pipeline management, forecasting, sales planning, territory and quota models, CRM workflows, dashboards, and operating cadences for B2B clients. Partners with CROs, sales leaders, and RevOps teams to diagnose business problems, configure systems, automate processes, improve forecast accuracy, and lead client projects from discovery through implementation and training.

Support marketing operations strategists with HubSpot and CRM setup, data migrations, platform cleanup, automation, list segmentation, reporting, and CRM/MAP optimization for B2B clients. Participate in strategy meetings, training, and cross-channel learning while developing expertise in marketing automation and operations. This is a remote, college-credit internship requiring 15–20 hours per week and enrollment in a college course.

Reviews and edits stormwater compliance reports, verifies asset and field information, corrects report details, identifies noncompliant conditions and deficiencies, and supports annual reporting. The coordinator also bridges client manager requests with crew execution and provides field assistance, asset maps, and deficiency information. Success requires strong organization, attention to detail, proofreading, accurate typing, and Microsoft Office proficiency in a remote work environment.

Leads global operations for Alkegen Industrial Solutions, overseeing manufacturing, supply chain, quality, EHS, operational excellence, budgets, and capital deployment. The role drives safety, quality, delivery, cost competitiveness, margin expansion, supply chain resilience, footprint optimization, and technology scaling across a diversified specialty materials portfolio. It also develops operating plans, reports performance to executives and the board, and builds high-performing global teams.