Top Remote Operations & Support Jobs in Columbus, OH

Provides bilingual English-Spanish reception and client support for personal injury law firms. Responsibilities include answering and routing calls, scheduling appointments, client intake and follow-up, documenting information, maintaining CRM and case records, responding to inquiries, managing high call volumes, and providing administrative support to legal staff in a remote setting.

Establish and maintain customer master data in SAP order-to-cash systems, including account creation, updates, tax and payment information, licensing verification, audits, and DEA compliance. Provide first-line customer support through phone, email, and Salesforce.com. Create documentation, improve procedures, communicate process changes, support cross-functional initiatives, and coordinate SAP enhancement testing, user acceptance testing, and data validation.

Provides advanced technical support for complex software, hardware, network, upgrade, audit, and multi-vendor issues. Performs system tracing, debugging, protocol analysis, defect reproduction, root-cause analysis, outage recovery, and SLA management. Collaborates with customers, R&D, and vendors; leads escalations, technical projects, training, knowledge transfer, documentation, and knowledge article development. Supports early product releases, pilots, trials, acceptance testing, and end-to-end performance improvements.

Own and administer Salesforce globally across Sales Cloud, CPQ, and Experience Cloud. Build workflows, flows, validation rules, reports, dashboards, and integrations; maintain data quality and governance; support forecasting, territories, quotas, and revenue operations. Partner with global stakeholders and external implementation teams, lead UAT, document configurations, train users, and recommend Salesforce, AI, and integration enhancements.

Provides administrative support to the SCOPE Director, including calendar and email management, task tracking, meeting notes, receipts, metrics spreadsheets, and team communications. Supports team operations, campaign coordination, event logistics, retreat planning, travel, venues, agendas, and organizational projects. Requires strong organization, writing, discretion, remote collaboration, proactive follow-through, and occasional travel.

Manage day-to-day IT for a remote-first startup, including onboarding and offboarding, device and account administration, employee troubleshooting, IT documentation, vendor coordination, endpoint security, DNS, MDM, patching, and compliance support. The role also contributes to IT projects such as MDM migration, tooling rollouts, vendor evaluation, and security improvements. This is a part-time engagement of approximately 8–10 hours weekly with occasional onsite support preferred in the San Francisco Bay Area.

Supports provider account data quality and engagement workflows for the Practice Access Management team. Maintains accurate Salesforce accounts and contacts, resolves duplicates and data issues, monitors workflow alerts, conducts outbound outreach to provider offices, verifies practice information and communication consent, documents interactions, handles inbound pharmacy requests, and makes timely handoffs to the PAM team.

Coordinates interpreting assignments across clients and projects by scheduling qualified interpreters, recruiting language professionals, communicating assignment details, maintaining records, onboarding resources, reviewing invoices, and resolving coverage issues. The role monitors schedules, handles cancellations and urgent changes, collaborates with project management, finance, recruiting, and operations teams, and identifies workflow improvements. It requires independent remote work during U.S. Eastern business hours and professional English communication.

Analyzes business processes, systems, and operational data to identify inefficiencies and implement improvements. Documents current-state processes, develops procedures and workflow diagrams, supports audits, and evaluates change effectiveness. Collaborates with stakeholders on project scopes, business cases, implementation, testing, training, and UAT releases. Monitors KPIs, recommends system and process enhancements, provides training and technical assistance, and coordinates multiple initiatives across business, IT, and servicing departments.

Leads CleanPack hazardous waste services nationwide, driving revenue growth, margins, pricing, compliance, and operational strategy. Serves as the subject matter expert on lab packing, chemical segregation, waste profiling, transportation, disposal, and TSDF routing. Partners with sales, field operations, and disposal facilities; supports proposals and RFPs; develops cost models, sales tools, and training; oversees quality and profitability; and directs CleanPack sales specialists. Requires extensive hazardous waste experience, regulatory expertise, financial modeling skills, and 25–50% travel.