Top Remote Operations & Support Jobs in Columbus, OH

Build and operate an AI-assisted revenue acquisition engine through prospect research, outbound campaigns, CRM automation, lead follow-up, database reactivation, appointment generation, pipeline management, reporting, and continuous campaign optimization. The role targets private-pay healthcare businesses and requires independently managing prospect data, workflows, messaging, qualification, and revenue-focused growth initiatives.

Reviews and processes New Jersey Universal Service Fund applications, verifies eligibility and documentation, calculates benefits, and approves, denies, or pends cases. Maintains regulatory compliance, performs quality reviews, identifies discrepancies, communicates with applicants, coordinates with community and state agencies, manages case records, prepares reports, and recommends process improvements. The role supports customers experiencing financial hardship and helps administer energy assistance programs.

The Senior Business Analyst will lead discovery and requirements analysis for Lilly Direct, translating business objectives into traceable business, process, functional, nonfunctional, and data documentation. Responsibilities include process and data modeling, stakeholder workshops, impact and risk analysis, backlog refinement, acceptance criteria, change control, testing readiness, and post-launch validation. The role partners with business, product, technology, data, compliance, and Agile delivery teams and requires direct-to-consumer digital pharmacy experience.

Lead a regional team of up to 15 Support Engineers across the Americas. Oversee support operations, workforce planning, service-level performance, escalations, critical incidents, and post-incident reviews. Drive AI and automation adoption to improve support efficiency, collaborate with Customer Success, Product, and Engineering, and lead hiring, onboarding, coaching, and talent development initiatives.

Provide global IT support across hardware, software, identity, networking, cloud applications, onboarding, device provisioning, access management, endpoint administration, and asset tracking. Administer workplace systems including Okta, Google Workspace, and Kandji or Jamf. Troubleshoot macOS and Windows environments, maintain documentation and inventories, support security and compliance activities, and build automations to improve IT workflows and employee experience.

Leads the Energy Industries operations function across the Americas, coordinating project execution, engineering, field service, supply chain, quality, planning, and continuous improvement. Establishes common operating standards, governance, performance routines, and controls across countries. Drives digital transformation through automation, analytics, technology deployment, and responsible AI use cases. Develops pilots, adoption plans, training, and scalable implementation models while improving productivity, quality, forecasting, cash, risk, and customer outcomes.

Conduct outbound calls to disengaged personal injury clients, explain continued representation benefits, build rapport, address concerns, and escalate unresolved issues. Coordinate with case handlers, attorneys, Client Advocates, and Operations to ensure informed client interactions and improve the client experience. Support the Turn-Down team with additional operational projects and tasks.

Leads the build-out of commercial operations infrastructure, including quote-to-cash processes, CRM systems, reporting, forecasting, and operating rhythms. Partners cross-functionally with Sales, Finance, Legal, Engineering, Supply Chain, Manufacturing, and Product to improve execution and customer deployment outcomes. Builds and develops the commercial operations team while establishing scalable processes, governance, data integrity, and alignment with SIOP and operational planning.

Supports commercial and client operations through public agency contract administration, documentation, compliance tracking, invoicing, reporting, renewals, and client onboarding. Researches funding opportunities and assists with grant applications, RFPs, proposals, and submission logistics. Provides marketing and business development support through website and collateral updates, prospect research, CRM maintenance, and sales preparation. Coordinates across teams while managing multiple deadlines and maintaining responsive client communication.

Provides remote administrative support, manages filing systems, prepares reports, analyzes data, handles customer inquiries, and coordinates meetings and appointments. The role requires strong organization, communication, customer service, time management, and independent work skills.