Top Remote Operations & Support Jobs in Columbus, OH

Own and improve GitLab’s end-to-end renewals operating model, including forecasting, retention reporting, quoting, data quality, case management, workflow automation, and capacity planning. Partner with Revenue Technology, Analytics, Finance, Sales, and Customer Success to improve Salesforce, subscription, billing, and reporting systems. Lead cross-functional operational improvements, document processes, analyze renewal performance, and influence stakeholders without direct authority.

Own and execute global and regional pipeline generation programs, including sales plays and PipeGen days. Coordinate cross-functional delivery, pipeline hygiene checkpoints, communications, and action items across Sales, Marketing, Enablement, Sales Strategy, and RevOps. Track program performance, surface pipeline risks and opportunities, support outbound execution, and improve Salesforce and reporting processes. Use pipeline data and dashboards to inform GTM decisions and drive predictable revenue outcomes.

Gather and document business requirements, collaborate with insurance carrier stakeholders, define scope decisions, and translate requirements into technical specifications for engineering implementation. Organize complex product configuration datasets and support data-driven solutions during a six-month implementation engagement.

Leads multiple global travel support teams operating 24/7. Responsibilities include developing standardized processes, improving operational scale, managing escalations, monitoring service levels and customer satisfaction, conducting root-cause analysis, coaching managers, supporting hiring and training, and reporting performance. The role requires contact-center leadership, travel industry systems experience, customer-service expertise, analytical problem solving, and flexibility for nontraditional shifts and potential weekend on-call coverage.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and improve Salesforce across Sales, Investment Support, and Investment Operations. Responsibilities include gathering requirements, managing projects, designing and troubleshooting Flows, configuring Salesforce components and security, supporting deployments and sandbox environments, conducting root-cause analysis, maintaining documentation, and implementing release-related changes. The role also contributes to compliance checks, integrations, and cross-functional Salesforce initiatives.

Own and optimize Dynatrace’s marketing technology stack across selection, implementation, integrations, governance, documentation, and retirement. Develop the martech roadmap, evaluate tools, manage system configuration and data flows, troubleshoot issues, and coordinate upgrades and migrations. Define metrics and dashboards for adoption, utilization, data quality, performance, efficiency, and ROI. Partner with Marketing, IT, Business Operations, Legal, Analytics, and enablement teams to improve tool governance, training, and business value.

Owns the operating model for the Office of the CISO, including planning cadences, governance, executive reporting, metrics, stakeholder forums, budgeting, and tool governance. Prepares leadership and Board-level communications, facilitates cross-functional alignment, manages Office of the CIO deliverables, and oversees the Crowd for Crowd program. The role also drives AI-enabled workflows, reporting standards, process improvements, and program adoption across cybersecurity operations.

Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.

Lead the expansion of in-person behavioral healthcare, with an initial focus on scaling psychiatry services and building office safety and suitability programs. Develop provider acquisition channels, value propositions, demand-generation strategies, and regulatory compliance processes. Own cross-functional strategic initiatives, analyze operational data, build financial models, communicate recommendations to executives, and support evolving company priorities.

Manage end-to-end domestic and international corporate travel bookings using Sabre, including PNRs, ticketing, and exchanges. Resolve complex, time-sensitive travel issues, coordinate with vendors, and support independent travel advisors and clients. Maintain strong client relationships through clear communication, accuracy, organization, and high-quality service while handling high volumes of requests. Stay current on travel industry practices, regulations, products, destinations, and operating procedures.