Top Remote Operations & Support Jobs in Charlotte, NC

Drive go-to-market reporting, business intelligence, forecasting, dashboard development, and ad hoc analysis. The role standardizes forecasting processes, maintains analytical documentation, automates reporting and data pipelines using AI-assisted tools, and delivers actionable insights to Sales, Marketing, Engineering, Finance, and executive stakeholders.

Provides entry-level technical customer support for Deluxe software, managing incoming tickets, documenting interactions, meeting service-level metrics, troubleshooting issues, and resolving client cases. The role requires help desk, scripting, PC troubleshooting, Microsoft Office, and document creation experience, with preferred knowledge of Image RPS, networking, Windows and server operating systems, antivirus tools, and financial services.

Provides remote executive and personal administrative support, including calendar and meeting management, travel coordination, expense reporting, confidential information handling, correspondence, event planning, record keeping, bill payment, and project follow-up. The role requires proactive organization, sound judgment, excellent communication, and the ability to manage competing priorities independently while supporting senior leaders and operational initiatives.

Supports and improves internal IT systems, resolves escalated support tickets, administers SaaS and endpoint-management tools, manages user access, and strengthens security practices. The role also maintains documentation, supports compliance audits, trains help desk staff, and identifies opportunities to automate provisioning, deprovisioning, and other repetitive workflows. This remote role requires ownership of systems projects and up to 15 travel days annually.

Own the full lifecycle, security, compliance, and support of company endpoints across macOS, Windows, Linux, and mobile devices. Administer UEM and Okta, deliver escalated IT support through Jira Service Management, manage onboarding and offboarding, maintain asset records, enforce endpoint security controls, automate provisioning and triage with AI, and partner with Information Security on audits, access reviews, and least-privilege policies.

Operationalize workforce funding programs by administering ETPL listings, supporting partner onboarding, maintaining Salesforce records, resolving funding inquiries, documenting procedures, producing reports, researching public funding opportunities, and improving scalable workflows. The role coordinates across Product, Enrollment, Student Support, Marketing, Finance, and Sales while ensuring compliance, data accuracy, partner communication, and consistent support for funded enrollments.

Advises prospective and current students on Title IV financial aid, FAFSA completion, loan counseling, eligibility, verification, and payment plans. Reviews and resolves conflicting documentation, prepares financial aid estimates and student packages, uploads records into CampusVue, tracks activities, maintains compliance and accuracy, and coordinates with admissions and campus leadership regarding outstanding requirements.

Provides application and system support, troubleshoots issues, manages testing and deployments, develops ETL tools and reports, and conducts business analysis. The role defines requirements, identifies IT solutions, supports system integrations, documents procedures, guides team members, and communicates with stakeholders. It also applies agile practices and supports process improvements within a financial services environment.

Build and manage an organization-wide developer enablement program, including tiered training, risk overlays, solution intake, compliance tracking, tooling standards, documentation, and technical support. Deliver training, resolve or route developer questions, maintain approved integration and package catalogs, and collaborate with Security, Architecture, Governance, and Data teams to improve development processes and guidance.

Provides phone, chat, email, and help desk support to online learners, resolving issues and ensuring positive academic experiences. The role requires meeting contact-center performance metrics, following documented procedures, using multiple support platforms, identifying recurring issues, and collaborating cross-functionally to improve processes and self-service resources. Specialists also support colleagues and maintain internal knowledge resources while demonstrating empathy, professionalism, organization, and strong communication skills.