Top Remote Operations & Support Jobs in Charlotte, NC

Provide remote technical support to Lifepoint Behavioral Health facilities: troubleshoot hardware, software, and network issues; manage tickets; communicate with non-technical staff; document resolutions; participate in on-call rotations and up to 20% travel; ensure HIPAA compliance and collaborate with IT teams and vendors.

Lead and modernize GTM systems (Salesforce, CPQ, Marketo, enrichment tools), build automation and AI workflows, own data quality and integrations, and manage a small team to support Sales, Marketing, and Customer Success.

Lead commercial strategy and revenue operations for pricing, packaging, CPQ/Q2C automation, and marketplace operations. Own pricing strategy, discount governance, approval logic, and commercialization readiness for new products. Manage and grow a team, partner cross-functionally with Product, Finance, Legal, and Revenue Engineering, and drive end-to-end launch and operationalization of commercial systems.

Provide front-office administrative support for FAA: answer phones, schedule meetings, manage calendars, support virtual meetings, draft/formatted correspondence, update SharePoint, arrange travel via E2, assist with timesheet review in CASTLE, and perform routine clerical tasks and report generation.

Provide timely phone and written technical support for an autonomous endpoint management platform: troubleshoot and reproduce issues, follow up with customers, build internal knowledge articles, escalate confirmed problems, and participate in customer meetings to ensure product functionality.

Support Learning Services by executing LMS builds, content administration, enrollments, reporting, quality checks, and learner support following SOPs. Track requests, escalate complex issues, and maintain documentation to ensure timely, accurate delivery of training programs.

Provide remote customer support via phone and email, monitor live trips, resolve and escalate issues, document interactions in Sprinklr, coordinate with internal teams, and support continuous improvement and training efforts. Must work flexible nights and weekends.

Implement, configure, and support hotel IT systems (PMS, POS, guest-facing tech); design and maintain network infrastructure and security; perform deployments, migrations, monitoring, and post-deployment support; document procedures and transfer knowledge to client teams; collaborate with project managers and vendors to meet project milestones and ensure operational readiness.

Conduct case file reviews and monitor data integrity and compliance with WIOA/TANF/SNAP and contract requirements. Identify deficiencies, recommend corrective actions, support audits, process payments and billing, maintain reporting tools, and train/coordinate local QA staff to ensure program accuracy and prevent disallowed costs.

Process and adjudicate medical claims for a TPA, manage inventory and appeals, ensure compliance with plan documents and stop-loss terms, resolve subrogation/third-party liability, respond to inquiries, and meet production, financial, and accuracy standards.