Top Remote Operations & Support Jobs in Charlotte, NC

Part-time role supporting Providence Church wedding ministry and special events: coordinate wedding scheduling, policies, fees, vendor and staff communications; assist with church-wide events, staff meeting lunches, and administrative projects.

Manages business operations for the Office of Warfighter Health Advantage, including correspondence, travel, records, office administration, personnel lifecycle processes, recruiting, onboarding, workforce development, customer support, policy coordination, reporting, and organizational planning. The role requires executive-level communication, progress tracking, information management, and support for civilian and military personnel operations.

Manages quality control for a federal human services program. Develops audit processes, reviews case documentation and operational records, tracks performance metrics and corrective actions, identifies quality trends, prepares reports and dashboards, and coordinates improvements across field, data, training, onboarding, and leadership teams. The role requires confidentiality, strong documentation and Excel skills, independent judgment, and support for federal compliance, background processing, and occasional travel.

Performs general administrative and office support duties in a warehouse and distribution environment. Responsibilities include filing documents, sorting labels, creating inbound and outbound files, working across office stations, communicating effectively with customers and employees, and using accounting and Microsoft Office software. The role requires bilingual Spanish and English proficiency, a high school diploma, and six months to one year of related experience or training.

Provides frontline Tier 1 IT support to federal and DoD-aligned end users through phone, chat, and service portals. Responsibilities include password resets, account provisioning, MFA and SSO support, ticket triage, incident documentation, basic workstation and connectivity troubleshooting, ticket tracking, SLA adherence, and escalation to higher-tier teams. The role is fully remote and requires clear communication, adherence to SOPs, and an active Secret clearance supported by a Tier 3 background investigation.

Provides written customer support through inbound chat and email. Manages multiple queues, resolves member issues, explains financial topics clearly, de-escalates concerns, follows up on open requests, and improves workflows and service processes.

Provides phone, email, and social media customer service and technical support for water filtration products. Troubleshoots installation, maintenance, usage, ordering, and product issues for homeowners and plumbers; manages order entry, account reconciliation, disputes, and support requests. Maintains product expertise, identifies cross-selling opportunities, and supports customer satisfaction. The role also involves training employees on customer service, platforms, applications, and technical support.

Leads complex North American enterprise transactions from deal strategy through approval, contract execution, and booking readiness. Partners with Sales, Finance, Legal, Accounting, Tax, Product, Professional Services, Security, and Operations on pricing, commercial terms, negotiations, financial analysis, and governance. Establishes global Deal Desk processes, intake standards, controls, reporting, automation, and approval workflows while supporting regional transactions and future team leadership.

Administer and support enterprise Linux, Windows, VMware, and OpenShift Virtualization environments. Perform monitoring, patching, security hardening, access administration, troubleshooting, automation, documentation, and virtual machine migrations. Use Ansible and scripting languages to streamline system administration while supporting compliance requirements such as STIGs, CIS benchmarks, SCAP, and DISA standards. Collaborate with engineering teams and support scheduled evening or weekend migration cutovers.

Supervise daily Network Operations Center activities, including monitoring, incident response, ticket management, escalations, customer communications, and staff development. Lead major incident bridges, coordinate technical teams, maintain operational documentation, support service readiness, and improve monitoring and ticketing workflows. Serve as a subject matter expert in IPX, Sigtran, BGP, VPN, and network interconnect technologies while developing automation and training programs.