Top Remote Operations & Support Jobs in Charlotte, NC

Supports provider account data quality and engagement workflows for the Practice Access Management team. Maintains accurate Salesforce accounts and contacts, resolves duplicates and data issues, monitors workflow alerts, conducts outbound outreach to provider offices, verifies practice information and communication consent, documents interactions, handles inbound pharmacy requests, and makes timely handoffs to the PAM team.

Build and manage an organization-wide developer enablement program, including tiered training, risk overlays, solution intake, compliance tracking, tooling standards, documentation, and technical support. Deliver training, resolve or route developer questions, maintain approved integration and package catalogs, and collaborate with Security, Architecture, Governance, and Data teams to improve development processes and guidance.

Provides front-office administrative and executive coordination support for the Department of State’s GHSD Bureau. Manages workflow, taskings, correspondence, briefing materials, status tracking, meetings, action items, and cross-organizational coordination. Supports senior leaders by preparing accurate deliverables, monitoring deadlines, following up on outstanding actions, and handling sensitive information with discretion. The role requires strong writing, organization, judgment, multitasking, and stakeholder communication skills in a fast-paced government environment.

Administer and optimize Salesforce, including configuration, automation, security, integrations, data uploads, testing, and releases. Provide user support, troubleshooting, training, and documentation while meeting SLAs. Partner with business systems teams to implement enhancements, improve scalability, and promote platform adoption. The role requires Salesforce administration experience, certification, integration knowledge, and the ability to apply AI in Salesforce administration.

Provides phone, chat, email, and help desk support to online learners, resolving issues and ensuring positive academic experiences. The role requires meeting contact-center performance metrics, following documented procedures, using multiple support platforms, identifying recurring issues, and collaborating cross-functionally to improve processes and self-service resources. Specialists also support colleagues and maintain internal knowledge resources while demonstrating empathy, professionalism, organization, and strong communication skills.

Owns intake and triage for marketing technology requests, learns marketing tools and data flows, and designs automation workflows with engineers and data scientists. Builds solutions using internal frameworks and low-code tools, tests variable AI outputs, guides user acceptance testing, documents processes, enables marketing teams, and measures business impact. The role connects marketing needs with agentic workflows, integrations, custom applications, and ML-based analysis.

Own the technical systems that convert market signals into revenue pipeline. Build and maintain prediction models, multichannel campaign infrastructure, AI-driven personalization, call intelligence, and signal-to-task workflows. The role requires production coding, applied machine learning, API integrations, SQL, CRM and GTM stack expertise, and practical LLM usage. You will manage live revenue systems, improve attribution and data quality, and balance rapid experimentation with reliability.

Provides Level 2 technical support for cellular and wireline network gateways, routers, and managed services. Responsibilities include monitoring network health, responding to alarms, performing remote diagnostics, analyzing Linux logs, troubleshooting packet captures and firewall rules, coordinating with customers and field technicians, documenting incidents, and escalating unresolved issues. The role requires flexible shift availability, strong communication, customer service, and network troubleshooting expertise.

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.

Manages a four-person federal help desk supporting Drupal and related content platforms. Oversees ticket response and resolution SLAs, CMS troubleshooting, senior editorial approvals, user permissions, training, knowledge-base development, reporting, content migration, and demand reduction. Leads distributed coverage across an extended Eastern Time support window, coordinates escalations, maintains procedures, and supports emergency operations. The role requires federal Public Trust eligibility and periodic onsite presence near Baltimore.