Top Remote Operations & Support Jobs in Charlotte, NC

Provide operational technology support for regional and property teams using Yardi, Nexus, MRI and ServiceNow. Monitor and resolve ServiceNow tickets, create KB articles, assist users with reporting, accounting, permissions, and troubleshooting, track request trends, prepare metrics, and support project delivery and stakeholder communication.

Administer and secure the companys Microsoft 365 commercial environment and SharePoint Online. Manage identity (Entra ID/Azure), tenant synchronization, Teams, Power Platform integrations, governance, permissions, and automation. Assess and reorganize SharePoint/Teams sites, design Power Apps/Automate solutions, work with business stakeholders, and drive projects to improve security, governance, and user experience.

Adjudicate and process supplemental insurance claims end-to-end: intake, eligibility verification, coverage analysis, payment processing and lost-check resolution. Communicate with claimants and partners, ensure accurate payments, and support continuous improvement initiatives to enhance the claims experience.

The Director of Strategy and Special Projects manages organizational projects, facilitates communication, develops strategic plans, and ensures timely execution of initiatives.

Paid remote video interview for active RevOps professionals to discuss methodologies, workflows, metrics, tools, forecasting challenges, and hypothetical pipeline scenarios. Participants walk through step-by-step pipeline evaluation and tool integrations. Compensation: $55 one-time.

Lead end-to-end process discovery, mapping, and optimization across Sales Operations and cross-functional teams. Develop enterprise process maps, SOPs, KPIs, and governance. Facilitate stakeholder workshops, drive Lean and automation initiatives, support Salesforce and system implementations, perform root cause analysis, and measure process performance to increase efficiency and standardization.

Provide bilingual customer support across phone, in-person, and online channels; resolve routine to complex inquiries, process orders/payments, document outcomes, identify trends, and escalate issues. Maintain product and policy knowledge and may support events, sales reps, claims processing, and occasional overnight travel depending on line of business.

Manage complex liability claims end-to-end: investigate coverage and liability, set reserves, authorize payments, coordinate litigation and subrogation, prepare reports, and mentor junior staff.

The VP of Operations oversees all operations for Appliance Business Units, ensuring revenue growth, customer satisfaction, and leading multidisciplinary teams. Responsibilities include strategic planning, performance monitoring, process improvement, financial management, and fostering a customer-centric culture.

Provide intermediate technical support for physical security systems (access, burglary, fire, video) via phone/email/workflow. Troubleshoot and program PC-based hardware, validate configurations, document as-builts and system records, escalate complex issues, and train end users. Maintain department databases, knowledge articles, and remote connection utilities.