Top Remote Customer Success & Experience Jobs in Boston, MA

Lead end-to-end technical implementations for mid-market and enterprise customers (HRIS, SSO, LMS, APIs). Build AI-powered workflows to automate onboarding tasks, partner with Account Managers for discovery and scoping, troubleshoot integrations with Product/Engineering, maintain implementation playbooks, and create reusable templates and self-serve assets to speed time-to-value.

The Senior Account Manager is responsible for strategic account leadership, driving revenue growth, executive customer engagement, and mentoring others while maintaining operational excellence in line with company values.

As a Solutions Consultant, you'll translate client needs into customized insights, drive pre-sales processes, shape strategies, and engage senior stakeholders to deliver high-impact presentations and innovative solutions.

The role involves monitoring real-time authentications of luxury watches, validating accuracy for new brands, and contributing to knowledge systems regarding market trends and counterfeit patterns.

The Renewals Manager at Common Room manages high-volume renewals for growth customers, driving renewal motions, collaborating cross-functionally, and improving processes. Key responsibilities include mitigating churn risk, maintaining forecasts, and shaping renewal strategies to enhance retention and customer satisfaction.

The Technical Solutions Manager acts as a technical advisor, leading implementations, supporting live events, and translating client needs into actionable insights. Responsibilities include auditing setups, advocating for product improvements, and maintaining documentation for efficiency.

The Customer Success Manager will oversee onboarding, compliance, operational support, and customer satisfaction for clients while managing multiple projects.

As a Technical Account Manager, you'll support clients post-sales by understanding their needs, driving revenue optimization, onboarding, and enhancing support while serving as a technical expert on the Redis platform.

As a Customer Support Representative, you'll provide support to customers via chat and email, understand their needs, and collaborate with other teams to enhance customer experience.

Own growth for DeFi protocols on Monad: design and execute TVL/volume growth plans, connect RWA issuers to onchain lending/yield infrastructure, enable cross-protocol integrations, and onboard institutional capital to expand ecosystem value.