Top Remote Customer Success & Experience Jobs in Boston, MA

The Technical Customer Success Manager will own enterprise customer accounts, drive adoption and performance, troubleshoot technical issues, and ensure customer growth and success on Nash's platform.

The Developer Relations Engineer will enhance developer experience on Nibiru Chain, manage community engagement, and improve tools and documentation for the web3 ecosystem.

The Customer Experience Specialist at Novig handles user inquiries, resolves issues during live sports events, and maintains effective communication while ensuring a positive user experience.

The Senior Technical Marketing Engineer will build data-native applications, create demos, and develop technical content for Lakebase and Databricks Apps, focusing on user experience and application patterns.

Review and adjudicate complex product and shipping protection claims, serve as escalation contact, investigate fraud, coordinate service technicians/parts, communicate decisions to customers and partners, maintain documentation, meet SLAs, and recommend process improvements.

As a Solutions Engineer, you'll work with sales and customer experience teams, providing technical guidance and support throughout the sales process and customer implementations.

The Manager, Client Success will drive long-term client success by managing relationships, enhancing product adoption, and leading retention and expansion initiatives across significant client portfolios.

The Senior Solutions Engineer will manage technical aspects of the sales cycle, build customer relationships, tailor solutions to client needs, and provide feedback to product teams, while mentoring sales staff.

Own post-sales journey for enterprise customers: lead onboarding and technical implementation, drive adoption and measurable outcomes, manage account strategy and retention, engage executives, collaborate across Sales, Product, Engineering, and advocate customer needs to influence product direction and expansion.

The Technical Support Engineer will serve as the primary contact for enterprise customers, troubleshoot complex technical challenges, and ensure successful product adoption. Duties include diagnosing issues, collaborating with R&D, and providing training and proactive communication to customers.