Top Remote Customer Success Jobs in Boston, MA

The Senior Customer Success Manager will lead customer engagement, ensuring maximum value from data solutions. Responsibilities include relationship-building, guiding clients through onboarding, providing training, and advocating for customer feedback to refine the service offerings.

The EDI Specialist I collaborates with stakeholders to monitor and manage EDI integrations with vendors, focusing on 834 integrations for data processing and technical support. The role involves acting as a liaison for onboarding clients, validating deployments, and resolving production issues while maintaining relationships with external vendors.

The Order Management Specialist coordinates the customer order and delivery process, ensuring smooth fulfillment and timely deliveries by managing daily order flow, tracking shipments, resolving issues, and maintaining strong relationships with delivery partners and manufacturing teams.

The Payroll Customer Experience Specialist is responsible for providing payroll and product support, ensuring accurate payroll processing, and assisting customers with complex payroll inquiries. The role requires strong communication skills and the ability to operate in a fast-paced environment, working closely with teams and utilizing software tools.

As a Call Center Agent, you will be the first point of contact for customers, managing a high volume of incoming calls, recording information, and providing exceptional customer service while following established scripts and guidelines.

The Processing Specialist manages policy processing transactions including issuance, changes, and renewals for multiple business lines. Responsibilities include reviewing incoming transactions for accuracy, training staff, communicating with branches and underwriting, and participating in quality reviews.

The Senior Customer Success Manager at Arcadia.io manages a portfolio of enterprise customers, ensuring alignment with their business objectives. Responsibilities include mentoring CSMs, overseeing customer success initiatives, and driving adoption of Arcadia's solutions. The role requires exceptional communication skills and a strong understanding of healthcare technology and data analytics.